IT Support Specialist

Responsive; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Responsive, a leader in Strategic Response Management, seeks an experienced systems engineer to design and support enterprise IT automation in Bengaluru. You will work hands-on with Workspace ONE, automate identity lifecycles, and integrate Google Workspace and Microsoft 365, while ensuring secure data handling.

This role requires strong troubleshooting, documentation, and the ability to collaborate with distributed teams and onboard/offboard employees in person.

Qualifications

• 5+ years in systems engineering, IT automation, or related roles.
• Hands-on enterprise MDM platform experience; Workspace ONE (AirWatch) deployment and packaging is strongly preferred.
• Experience automating identity lifecycle tasks (provisioning, deprovisioning, access changes, device assignment, asset return).
• Practical knowledge of Google Workspace administration and common enterprise systems. Familiarity with Microsoft 365, SSO/IAM, ticketing, HR systems, and workflow tools is valuable.
• Experience using enterprise AI assistants or building AI-supported workflows, with sound judgment about sensitive data, permissions, validation, and when a human must review the result.
• Strong troubleshooting, process analysis, documentation, and communication skills. You can work independently, collaborate with distributed teams, and explain technical choices to nontechnical partners.
• Ability and willingness to work in person in Bengaluru and provide hands-on support during employee onboarding, offboarding, and office technology needs.

Responsibilities

• Design and implement IT automation solutions across endpoints.
• Manage an enterprise MDM platform; Workspace ONE (AirWatch) deployment and packaging.
• Automate identity and employee lifecycle tasks: provisioning, deprovisioning, access changes, device assignment, asset return.
• Handle Google Workspace administration; familiarity with Microsoft 365, SSO/IAM, HR systems and workflow tools.
• Build AI-supported workflows and ensure data sensitivity and proper human review.
• Troubleshoot, document, and communicate changes; collaborate with distributed teams.
• Provide hands-on support for onboarding/offboarding in Bengaluru.

Skills

Slack automation

Power Apps

PowerShell

Python

Linux

Tools

Workspace ONE (AirWatch)

Job description

Responsive, formerly RFPIO, is the market leader in a growing category of SaaS solutions called Strategic Response Management. More than 2,000 customers, including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom, are using the Responsive platform to manage business critical responses -including bids, questionnaires, assessments, and trust centers - that impact nearly half of a company's revenue. More than 35% of cloud SaaS leaders and more than 20 of the Fortune 100 standardize on Responsive, and the company has been voted "best in class" by G2 for 24 quarters straight. Customers have used Responsive to close more than $750B in transactions to-date. To learn more, visit responsive.io.

What You’ll Be Doing

At least 5 years of experience in systems engineering, IT automation, endpoint engineering, or a related role, with examples of solutions you built and supported in production.

Hands-on experience with an enterprise MDM platform; Workspace ONE (AirWatch) experience with application packaging and deployment is strongly preferred.

Experience automating identity and employee lifecycle tasks, such as account provisioning and deprovisioning, access changes, device assignment, and asset return.

Practical knowledge of Google Workspace administration and common enterprise systems. Familiarity with Microsoft 365, SSO/IAM, ticketing, HR systems, and workflow tools is valuable.

Experience using enterprise AI assistants or building AI-supported workflows, with sound judgment about sensitive data, permissions, validation, and when a human must review the result.

Strong troubleshooting, process analysis, documentation, and communication skills. You can work independently, collaborate with distributed teams, and explain technical choices to nontechnical partners.

Ability and willingness to work in person in Bengaluru and provide hands-on support during employee onboarding, offboarding, and office technology needs.

Must Have Skills

Developing automations with slack or Microsoft Power Apps

Ability to Use Powershell, Python, Linux

Good Customer Service and Customer Experience skills for onboardings and offboardings