IT Support Specialist

Check Point Software; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

Check Point Software in Bangalore, India seeks a customer-focused IT Support Specialist to provide Level 1-2 support across a global organization, handling incidents via phone, email, Teams, and remote tools within a rotational shift including night shifts.

You will support Windows 10/11, Microsoft 365, Intune, Entra ID, and endpoint devices, manage user access, ITSM processes, and contribute to knowledge sharing and automation initiatives.

Qualifications

• 3–5 years of experience in IT Helpdesk, Service Desk, Desktop Support, or Technical Support.
• Strong knowledge of Windows 10/11, Microsoft 365, and endpoint troubleshooting.
• Experience with Active Directory, Entra ID (Azure AD), MFA, and access management.
• Experience using ITSM platforms such as Jira, ServiceNow, or similar tools.
• Excellent verbal and written English communication skills and a customer-focused mindset.

Responsibilities

• End User Support: provide Level 1 and 2 support via phone, email, Teams, chat, and remote tools.
• Endpoint & Workplace Technologies: support Windows, macOS, mobile devices, and MS 365 apps.
• Identity & Access Management: manage accounts, permissions, MFA, and Azure AD access.
• Incident & Service Management: log, track, troubleshoot, and resolve incidents; escalate when needed.
• Knowledge Management & Automation: create SOPs and promote self-service; identify automation opportunities.
• Security & Compliance: follow IT security policies and ensure asset governance and documentation.
• Shift Requirements: work in rotational shifts including nights, weekends, and holidays.

Skills

Windows troubleshooting

English communication

Customer-focused

Independent work

Multitasking

Tools

Jira

ServiceNow

Entra ID (Azure AD)

Active Directory

Intune

Job description

Job Description:

Company Description

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.

Job Description

Job Summary

We are seeking a customer-focusedIT Support Specialistto provide technical support for employees across a global organization. The role involves supporting modern workplace technologies, resolving IT incidents, managing user access, and ensuring an excellent end‑user experience. The successful candidate will support users through phone, email, chat, and remote support channels while working in a rotational shift environment, including night shifts.

Your Impact & Responsibilities

End User Support

• Provide Level 1 and Level 2 IT support via phone, email, Teams, chat, and remote support tools.
• Serve as the primary point of contact for technical incidents and service requests.
• Handle global internal customer phone calls and deliver excellent customer service.
• Meet established SLA and KPI targets.

Endpoint & Workplace Technologies

• Support Windows, macOS, mobile devices, and endpoint management platforms.
• Manage and troubleshoot Microsoft 365, Intune, Outlook, Teams, OneDrive, and SharePoint.
• Configure workstations, software, peripherals, and mobile devices.

Identity & Access Management

• Manage user accounts, permissions, MFA, and access requests using Entra ID (Azure AD) and Active Directory.
• Support onboarding, employee transfers, and offboarding activities.

Incident & Service Management

• Log, track, troubleshoot, and resolve incidents using ITSM tools.
• Escalate complex issues while maintaining ownership and communication.
• Perform root cause analysis and contribute to service improvements.

Knowledge Management & Automation

• Create and maintain SOPs, knowledge base articles, and user guides.
• Promote self-service support and knowledge sharing.
• Identify opportunities for automation using Power Platform, AI, and modern workplace technologies.

Security & Compliance

• Follow IT security policies, compliance requirements, and audit procedures.
• Support endpoint security, software compliance, and asset governance.
• Maintain accurate documentation and records.

Shift Requirements

• Work in rotational shifts, including night shifts, weekends, and holidays as required.
• Support follow-the-sun operations across APAC, EMEA, and Americas.

Qualifications

Your Knowledge & Skills

Required

• 3-5 years of experience in IT Helpdesk, Service Desk, Desktop Support, or Technical Support.
• Strong knowledge of Windows 10/11, Microsoft 365, and endpoint troubleshooting.
• Experience with Active Directory, Entra ID (Azure AD), MFA, and access management.
• Understanding of TCP/IP, DNS, DHCP, VPN, and Wi‑Fi troubleshooting.
• Experience using ITSM platforms such as Jira, ServiceNow, or similar tools.
• Strong troubleshooting, analytical, and multitasking skills.
• Excellent verbal and written English communication skills.
• Customer-focused mindset with the ability to work independently in a fast‑paced environment.

Preferred

• Experience with Microsoft Intune, Autopilot, and endpoint management solutions.
• Knowledge of Power Automate, Power Apps, Copilot, and AI-enabled support tools.
• Experience supporting macOS and Linux environments.
• ITIL certification or equivalent service management experience.
• Experience supporting global users in a multinational organisation.

• Referral Category: Standard Position
• CP Department: MIS
• Office Location: Bangalore, India
• Career site Category: IT & System Administration

Requirements