IT Support Lead* / M365 Systems Administrator

Apcell Infotech; Hyderabad; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

Apcell Infotech is seeking an experienced M365 Administrator and IT Support Manager to lead workspace migrations, manage user access, and oversee day-to-day IT operations. The role emphasizes hands-on Microsoft 365 management, data migrations, and end-user hardware/software support.

Responsibilities include provisioning, license management, password resets, and coordinating global change requests while delivering basic training to users.

Qualifications

• Strong stakeholder management and SLA tracking abilities.
• Experience with tenant migrations and post-migration support.
• Hands-on experience configuring and supporting end-user productivity tools.

Responsibilities

• Manage M365 Admin Center activities: user provisioning, license management, password resets, and access controls.
• Lead workspace migration initiatives from legacy platforms to Microsoft 365 (Outlook, OneDrive, Teams, SharePoint).
• Troubleshoot end-user productivity tools, OneDrive sync issues, email setups, and system configurations.
• Oversee hardware and laptop staging, OS setup, application deployment, and security policy enforcement.
• Collaborate with global stakeholders to manage change requests, prioritize backlogs, and provide basic end-user training.

Tools

Microsoft 365 Admin Center

SharePoint Online

PowerApps

Power Automate

OneDrive

MS Teams

Outlook

Laptop Configuration

OS Staging

User Access Management

Job description

Role & responsibilities

We are seeking an experienced M365 Administrator and IT Support Manager to lead workspace migrations, manage user access, and oversee day-to-day IT operational support. The ideal candidate will have extensive hands-on experience managing Microsoft 365 Admin Center, facilitating data migrations, and supporting end-user hardware and software setups.

Key Responsibilities:

• Manage M365 Admin Center activities: user provisioning, license management, password resets, and access controls.
• Lead workspace migration initiatives, supporting users transitioning from legacy platforms (e.g., Google Workspace/Gmail/Google Drive) to Microsoft 365 (Outlook, OneDrive, Teams, SharePoint).
• Troubleshoot end-user productivity tools, OneDrive synchronization issues, email setups, and system configurations.
• Oversee hardware and laptop staging, OS setup, application deployment, and security policy enforcement.
• Collaborate with global stakeholders to manage change requests, prioritize support backlogs, and deliver basic tool training to end-users.

Required Skills & Qualifications:

• Core Expertise: Microsoft 365 Admin Center, SharePoint Online, PowerApps, Power Automate, OneDrive, MS Teams, Outlook.
• Technical Support: Laptop Configuration, OS Staging, User Access Management, Hardware/Software Troubleshooting.
• Migration Experience: Hands-on experience with workspace data transfer, tenant migrations, and post-migration support.
• Strong stakeholder management and SLA tracking capabilities.

Preferred candidate profile

Candidates are willing to work in US Shifts