It Support Executive

Hydrotec Uk Limited; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

Hydrotec Uk Limited is seeking a reliable IT Support professional to join its growing IT function in Pune, India. The role covers day-to-day IT support and admin tasks, ensuring smooth operation of systems and timely user assistance across the business.

Responsibilities include acting as the first point of contact for hardware, software and applications, managing onboarding/offboarding, CRM updates (Dynamics 365), Sage uploads and reports, vendor coordination, and maintaining SharePoint and

Qualifications

• Experience in an IT support, IT administrator, or systems administration role.
• Confident troubleshooting hardware and software issues.
• Comfortable with data uploads, report tools, and structured admin processes.
• Strong organisational and communication skills; able to manage multiple tasks.

Responsibilities

• First point of contact for IT support: hardware, software, and application issues (laptops, mobiles, monitors, business apps)
• Manage new starter/leaver processes: onboarding forms, account setup, licences, signatures, and access requests
• Weekly CRM (Dynamics 365) updates: product uploads, project deactivations, report and view creation, quote support, Field Service set ups
• Weekly Sage uploads, report support, and issue resolution with external partner (Codis)
• Coordinate with external vendors to resolve system issues and support requests
• Maintain SharePoint content, Microsoft Lists, and internal forms/process documentation
• Support monthly reporting requirements and internal report generation
• Test new system functionality and changes ahead of rollout
• Handle ad-hoc IT and systems requests

Skills

Troubleshooting

Organisational skills

Communication

Vendor coordination

Tools

Dynamics 365 CRM

Sage ERP

SharePoint

Microsoft 365

Sage Report Designer

Job description

We are looking for a reliable and organized IT Support to join our growing IT function. This role will be responsible for day-to-day IT support and administrative tasks, ensuring smooth operation of systems and providing timely support to users across the business.

KEY RESPONSIBILITES

• First point of contact for IT support: hardware, software, and application issues (laptops, mobiles, monitors, business apps)
• Manage new starter/leaver processes: onboarding forms, account setup, licences, signatures, and access requests
• Weekly CRM (Dynamics 365) updates: product uploads, project deactivations, report and view creation, quote support, Field Service set ups
• Weekly Sage uploads, report support, and issue resolution with external partner (Codis)
• Coordinate with external vendors to resolve system issues and support requests
• Maintain SharePoint content, Microsoft Lists, and internal forms/process documentation
• Support monthly reporting requirements and internal report generation
• Test new system functionality and changes ahead of rollout
• Handle ad-hoc IT and systems requests

SKILLS AND EXPERIENCE

Essential

• Experience in an IT support, IT administrator, or systems administration role
• Confident troubleshooting hardware and software issues
• Comfortable with data uploads, report tools, and structured admin processes
• Strong organisational and communication skills; able to manage multiple tasks
• Strong communication skills
• Experience coordinating with third-party vendors/support partners

Desirable

• Experience with CRM systems (Microsoft Dynamics 365 preferred)
• Experience with Sage or similar finance/ERP systems
• Experience with Sage Report Designer or similar reporting tools
• Familiarity with SharePoint and Microsoft 365