IT Support Engineer

Keka Technologies Private Limited; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Rialtic is seeking an IT Mac Support Engineer to provide frontline technical assistance for MacBook devices, macOS, and related apps. You will troubleshoot issues, manage user accounts, assist with onboarding and offboarding, and keep day-to-day IT operations running smoothly.

Join a fast-paced startup environment where strong communication, problem-solving, and multitasking are essential. You will work with tools like Google Workspace, Slack, Zoom, VPN, and Okta while ensuring security policies

Qualifications

• Experience in IT/Desktop Support with Mac focus.
• Strong macOS troubleshooting and device management.
• Familiarity with MDM tools (Jamf, Kandji) preferred.
• Knowledge of networking basics, VPNs, printers, and collaboration tools.
• Excellent communication and problem-solving skills.
• Ability to manage multiple requests in a fast-paced environment.

Responsibilities

• Provide technical support for MacBook devices, macOS, and related applications.
• Troubleshoot hardware, software, network, and access-related issues.
• Support onboarding/offboarding including device setup and account provisioning.
• Manage IT assets, inventory tracking, and device allocation.
• Configure and maintain tools like Google Workspace, Slack, Zoom, VPN, Okta, or others.
• Assist employees with password resets, system access, and troubleshooting.
• Coordinate with vendors for hardware repairs or replacements.
• Maintain IT documentation, SOPs, and troubleshooting guides.
• Ensure compliance with IT security policies and best practices.

Skills

IT Support

Mac systems

macOS troubleshooting

Device management

Networking basics

VPNs

Printers

Collaboration tools

Communication

Problem solving

Multitasking

Tools

Jamf

Kandji

Job description

Rialtic is transforming healthcare payment accuracy and decision intelligence through cutting-edge AI solutions. Following our strategic merger, we're building a unified organization that spans claims, clinical, and quality across the entire payment lifecycle, serving health plans, providers, and payers at scale.

We operate at the intersection of healthcare complexity, enterprise software, and artificial intelligence. Our CEO is building an organization that will redefine how the healthcare industry makes payment decisions and we're moving fast.

Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Rialtic's best-in-class payment accuracy product brings programs in-house and helps health insurance companies gain total control over processes that have been managed by disparate and misaligned vendors. Currently working with leading healthcare insurers and providers, we are tackling a $1 trillion problem to reduce costs, increase efficiency and improve quality of care. For more information, please visit www.rialtic.io

The Role :

We are looking for an IT Mac Support Engineer to provide technical support and assistance to employees using Mac devices and related IT infrastructure. The role involves troubleshooting hardware/software issues, managing user accounts, supporting onboarding/offboarding activities, and ensuring smooth day-to-day IT operations.

You will:

• Provide technical support for MacBook devices, macOS, and related applications.
• Troubleshoot hardware, software, network, and access-related issues.
• Support employee onboarding and offboarding activities including device setup and account provisioning.
• Manage IT assets, inventory tracking, and device allocation.
• Configure and maintain tools such as Google Workspace, Slack, Zoom, VPN, Okta, or other internal systems.
• Assist employees with password resets, system access, and troubleshooting requests.
• Coordinate with vendors/service providers for hardware repairs or replacements.
• Maintain IT documentation, SOPs, and troubleshooting guides.
• Ensure compliance with IT security policies and best practices.

You Have:

• Experience in IT Support/Desktop Support with strong exposure to Mac systems.
• Good understanding of macOS troubleshooting and device management.
• Familiarity with MDM tools such as Jamf or Kandji is preferred.
• Knowledge of networking basics, VPNs, printers, and collaboration tools.
• Strong communication and problem-solving skills.
• Ability to manage multiple support requests in a fast-paced environment.

What will help you succeed

• Experience working in startup or product-based environments.
• Basic understanding of IT security and access management.
• Certifications related to Apple/Mac support are a plus.

Rialtic Values

High Integrity

o Do the right thing. Provide candid feedback. Be humble and respectful.

Customer Value Comes First

o Delivering value to our customers is our North Star.

Work as One Team

Collaborative, inclusive environment to advance our mission.

Be Bold & Accountable

o Speak up. Take accountability. Continually improve.

Pursuit of Excellence

o Innovate, iterate and chase the best possible outcomes.

Take Care of Yourself & Others

o Prioritize the health and wellbeing of yourself and your teammates.