IT Support Analyst - GO/JC/4695/2026

Golden Opportunities; Maharashtra; Vor Ort; INR 1.200.000 - 2.000.000; Vollzeit

Zusammenfassung

Golden Opportunities is seeking an IT Support Analyst based in Pune, India. The role focuses on managing incidents, problems, and changes within a data center/IT operations environment, ensuring alignment with ITIL standards and SLA/KPI requirements.

You will coordinate with internal teams and vendors, monitor infrastructure, and prepare operational reports using MS Excel and Power BI. Strong communication and documentation skills are essential for audit readiness and continuous service

Qualifikationen

• 7+ years of overall experience in IT operations.
• 5+ years in relevant incident/problem/change management roles.
• Strong ITIL knowledge and data center exposure.

Aufgaben

• Manage incident, problem, and change management processes in a data center environment.
• Ensure adherence to ITIL processes and operational standards.
• Monitor vendors and service providers to meet SLA/KPI requirements.
• Coordinate with stakeholders, vendors, and technical teams for issue resolution.
• Monitor data center infrastructure and use Excel/Power BI for reports.
• Support service reviews, incident reporting, and continuous improvement initiatives.
• Maintain escalation management and regular operational updates.

Kenntnisse

Incident Management

Problem Management

Change Management

ITIL

Data center

Ausbildung

Any Graduation

Jobbeschreibung

Job title: IT Support Analyst

Location: Pune

Work Mode: Work From Office

Candidate Specification: 7+ years overall, Relevant – 5+ years

Candidate Location: Pune

Skills: Incident Management, Problem Management, Change Management, ITIL, Data center.

Candidate Industry: IT

Education and Certification: Any Graduation

Job Description

Manage and monitor incident, problem, and change management processes in a data center/IT operations environment.

Demonstrate strong knowledge of ITIL processes and ensure adherence to operational standards.

Monitor vendors and service providers, challenge performance gaps, and ensure SLA/KPI compliance.

Coordinate with internal stakeholders, vendors, and technical teams for effective issue resolution and service delivery.

Monitor data center infrastructure and monitoring platforms and proactively identify operational issues.

Prepare and analyze operational reports using MS Excel and Power BI.

Support service reviews, incident reporting, problem analysis, change governance, and continuous improvement initiatives.

Maintain strong stakeholder communication, including escalation management and regular operational updates.

Coordinate with facilities/data center teams on mechanical and electrical infrastructure where required.

Ensure proper documentation, reporting, compliance, and audit readiness for IT/data center operations.