IT Support Analyst

Huron Consulting Group Inc.; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Paid Time Off

Job summary

Huron Consulting Group Inc. is seeking an IT Contact Center Analyst in Bengaluru, India. This role involves providing technical support, diagnosing issues, and updating internal IT systems, all while fostering strong professional relationships.

Applicants should possess strong troubleshooting and customer service skills, along with proficiency in Microsoft Office. The position requires working 100% from the office and offers a comprehensive benefits package, including medical coverage and a

Qualifications

• Strong academic performance in your degree of choice, preferably with an emphasis in Information Systems.
• Proficiency in Microsoft Excel, Office products, and Office 365 administration.
• Exceptional troubleshooting skills with attention to detail.

Responsibilities

• Provide technical support to Huron employees.
• Acknowledge, diagnose, troubleshoot, and resolve issues.
• Update the internal IT ticketing system.

Skills

Troubleshooting skills

Customer service

Microsoft Excel

Office products

Active Directory

Education

Degree in Information Systems or associate’s degree

Job description

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future.

An IT Contact Center Analyst responsible for providing technical support to Huron employees which includes acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues. Adhere to defined policies and operating procedures. Broad technical skillset is required. Required updating the internal IT ticketing system to record all customer interactions, technical steps taken, comments and resolutions. Capable of multitasking effectively, managing multiple priorities and occasionally functioning independently with little supervision Develop and manage effective professional working relationships with user community, co-workers and interdepartmental colleagues.

Requirements:

• Strong academic performance in your degree of choice, preferably with an emphasis in Information Systems or an associate’s degree.
• Proficiency in Microsoft Excel, Office products, and Office 365 administration, with relevant Microsoft IT certifications preferred.
• Exceptional troubleshooting and problem-solving skills with attention to detail, and the ability to adapt to shifting priorities and act independently.
• Strong customer service work ethic with excellent communication skills and the ability to remotely resolve technical issues across time zones.
• Clear understanding of elevated permissions, registry changes, and Active Directory systems.
• Willingness to work 100% from the office, with flexibility to cover night or weekend shifts as needed.
• Interest in applying technology systems to business processes and thriving in a team-oriented environment.

Position Level Analyst Country India

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including

• medical, dental, and vision coverage to employees and dependents
• a 401(k) plan with a generous employer match
• an employee stock purchase plan
• a generous Paid Time Off policy
• paid parental leave and adoption assistance

Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year.

All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment.

Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business.

We endeavor to maintain a drug-free workplace.