ServiceNow Developer

Huron Consulting Group Inc.; Karnataka; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with employer match

Employee stock purchase plan

Job summary

Huron Consulting Group Inc. in Bengaluru, India, is seeking a Senior ServiceNow Developer to design, configure, and customize the ServiceNow platform with emphasis on Flow Designer, scripting, Service Portal, and ACLs. You will work with business analysts and global teams in an Agile environment.

Responsibilities include building Flow Designer flows, server/client scripts, portal widgets, data model elements, integrations via REST/SOAP and IntegrationHub, and ensuring security and performance.

Qualifications

• Hands-on experience building Service Portal experiences including custom widgets, pages, and theming.
• Strong understanding of ServiceNow data model and CMDB concepts.
• Experience with ITSM HRSD CSM modules and integrations.

Responsibilities

• Analyze requirements and translate into scalable ServiceNow designs (workflows/flows, portals, reports).
• Build and optimize Flow Designer flows, subflows, actions, approvals and notifications.
• Develop server-side and client-side scripts following best practices and performance guidelines.
• Implement robust security using roles, groups, and ACLs with least-privilege access.
• Configure and customize Service Portal: pages, widgets, themes with AngularJS.
• Configure data model elements: tables, fields, forms, lists, dictionary entries.
• Collaborate with QA for unit testing and defect fixes; participate in code reviews.
• Work with cross-functional/global teams in Agile; contribute to delivery practices.

Skills

Flow Designer

Scripting

Service Portal

Business Rules

ACLs

AngularJS

HTML/CSS

CMDB

ITOM Discovery

REST/SOAP

IntegrationHub

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Job description

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future. This role is based in Bengaluru, India, and will work with Software Development and Corporate IT, and practice resources based in the US and India. Under limited direction, this individual will work closely with business analysts and team members to understand requirements and build technical solutions aligned with business and IT strategies. The ServiceNow Developer will configure and customize the ServiceNow platform with a strong focus on Flow Designer, scripting, Service Portal, Business Rules, and Access Controls (ACLs) to drive higher process maturity and efficiency.

Requirements

• Analyze requirements and translate them into scalable ServiceNow designs and deliverables (workflows/flows, integrations, portal experiences, and reports).
• Build, maintain, and optimize Flow Designer flows (including subflows, actions, approvals, notifications, and error handling) with strong debugging/troubleshooting capability.
• Develop and maintain server-side and client-side scripts (Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions) following best practices and performance guidelines.
• Implement robust security and access patterns using roles, groups, and ACLs; ensure least-privilege access and data segregation as required.
• Configure and customize Service Portal: pages, widgets, themes, and branding; develop custom widgets using AngularJS where needed.
• Configure data model elements such as tables, fields, forms, lists, dictionary entries, and related lists; ensure data quality and maintainability.
• Collaborate with QA for unit testing, defect fixes, and production support; participate in code reviews and ensure quality, reusability, and documentation.
• Work with cross-functional/global teams in an Agile environment and contribute to continuous improvement of delivery practices.
• Build and support integrations using IntegrationHub/Spokes and APIs (REST/SOAP), including authentication patterns, error handling, and monitoring; exposure to MID Server-based integrations is a plus.
• Must have: Hands-on experience building Service Portal experiences including custom widgets, pages, and themes; strong HTML/CSS and AngularJS knowledge for widget development.
• Must have: Strong understanding of ServiceNow data model and CMDB concepts (tables/relationships, CI classes, identification & reconciliation fundamentals). Experience with ITOM Discovery/Service Mapping is a plus.
• Preferred: Exposure to AI features such as Now Assist / AI Agents (as applicable) and automation use cases.
• Own your work end-to-end: design, configuration/development, testing support, deployment readiness, and post-go-live support.
• Design solutions with performance, security, and future scalability in mind.
• Troubleshoot complex platform issues (flows, scripts, portal widgets, ACLs, Business Rules) in a dynamic Agile environment.
• Partner with QA and stakeholders for UAT support and remediation of issues.

Preferences

• Bachelor’s degree in Computer Science (or related field) with 3–5 years of relevant experience.
• 3–5 years of hands-on ServiceNow development experience (configuration + customization).
• Deep technical understanding and hands-on expertise in Flow Designer, scripting, Service Portal, Business Rules, ACLs, and custom widget development.
• Integration expertise: Hands-on experience with ServiceNow integrations using REST/SOAP APIs and/or IntegrationHub (Spokes); understanding of authentication, data mapping/transformations, and troubleshooting.
• Hands-on working experience across ITSM, HRSD, and CSM modules (configuration and customization). Exposure to GRC, ITAM, ITOM/CMDB is a plus.
• Strong troubleshooting, communication, and documentation skills; ability to work independently with minimal supervision.
• Experience collaborating with global teams across multiple geographies and time zones.

Position Level Senior Analyst Country India

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug‑free workplace.