IT Support

Medpace, Inc.; Navi Mumbai; Hybrid; INR 400,000 - 700,000; Full time

Benefits offered by this job

On-site mentors

Occasional WFH after training

Job summary

Medpace, Inc. is seeking a qualified IT Support professional to manage user accounts, assist end users, and resolve technical issues across global offices. The role involves responding to tickets and collaborating with a regional/global IT team, with a rotating shift.

The ideal candidate will have an Associate’s degree in CS/IT and at least 1 year in a help desk or IT support role. English fluency is required, and experience with Exchange Server Tools and Office 365 is a plus.

Qualifications

• Fluent in English (written and verbal).
• Associate degree in Computer Science or Information Technology.
• At least 1 year of experience in a help desk or IT support role.
• Experience with Exchange Server Tools, Office 365 and other cloud-based applications is a plus.

Responsibilities

• Administrate user accounts for network, e-mail, and other applications.
• Provide support to end users in local and regional offices around the world on Medpace IT equipment and software.
• Identify, research and resolve technical problems of IT equipment and software applications.
• Respond to IT tickets, calls, e-mails, and requests for technical support.
• Document, track, and monitor problems to ensure timely resolutions.
• Collaborate with regional/global IT team members to advance IT initiatives.
• Rotating shift.

Skills

Fluent English

Help desk experience

IT Support

Education

Associate's degree in CS/IT

Tools

Exchange Server Tools

Office 365

Job description

Job Summary

Due to our continued growth, we are in need of a qualified, focused individual for a vital role in our IT Support department.

Responsibilities

• Administrate user accounts for network, e-mail, and other applications;
• Provide support to end users in local and regional offices around the world who are on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
• Identify, research and resolve technical problems of IT equipment and software applications;
• Respond to IT tickets, telephone calls, e-mails, and requests for technical support;
• Document, track, and monitor problems to ensure timely resolutions; and
• Communicate and collaborate with a regional/global IT team members to advance IT initially;
• Rotating shift.

Qualifications

• Fluent in English (both written and verbal)
• Associate’s degree in Computer Science or Information Technology;
• At least 1 year of experience in a help desk or IT Support role; and
• Experience with Exchange Server Tools, Office 365 and other cloud based applications a plus.

Medpace Overview

Medpace is a full-service clinical contract research organization (CRO) providing phase l-lV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.

Why Medpace?

When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.

Purpose-Driven Work

• • Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence

Collaborative Culture

• • Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.
  • Leadership throughout Medpace is both accessible and approachable

Continuous Growth & Development

• • Office based environment with on-site mentors
  • Defined career paths with clear advancement opportunities
  • Industry renowned onboarding and training programs designed to accelerate professional development
  • Ongoing training and continuous learning opportunities throughout your career
  • An environment that encourages employees to influence change, contribute ideas, and grow quickly

Other Employee Benefits

• • Competitive compensation programs that recognize and reward performance
  • Comprehensive health, wellness, retirement, and PTO benefits
  • Office based culture with occasional WFH that provides flexibility for eligible positions after training
  • Company-sponsored social events

Please note benefits may vary based on country.