IT Specialist (Maintenance & Asset Management Software Implementation Specialist)

BEUMER Group; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Interesting projects with Global MNCs

Exposure to niche skills

Talented, collaborative team

Flexibility and autonomy

Job summary

BEUMER Group is seeking a proactive professional to guide new customers through onboarding and provide ongoing technical support via email, phone, and live chat. You will design dashboards, collaborate with product and engineering to improve data visualization and user experience, and contribute to training materials and customer documentation.

You will work with cross-functional teams to analyze feedback, drive enhancements, and manage multiple initiatives with a continuous improvement mindset,

Qualifications

• Bachelor’s or Master’s degree in CS/IT.
• Minimum 3 years of professional experience in customer support, IT, or digitalization.
• Professional IT security or data management certifications (CISSP, CISM) are a plus.

Responsibilities

• Onboard new customers and provide tailored onboarding and support.
• Design, develop, and maintain real-time dashboards for insights.
• Collaborate with product, sales and engineering to relay feedback.
• Create guides, FAQs and training materials for customers and staff.
• Manage multiple projects and pursue continuous improvements.

Skills

Customer support

IT knowledge

Data management

SaaS experience

Education

Bachelor’s/Master in Computer Science/IT

Tools

CISSP

CISM

Job description

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are pd of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Job Description

1. Customer Onboarding and Support
   • Guide new customers through onboarding, ensuring a comfortable transition to Elara’s offerings, tailored to their unique needs for maximum engagement and adoption.
   • Provide technical and customer support via email, phone, and live chat, promptly addressing inquiries and resolving issues to ensure satisfaction.
   • Foster strong customer relationships through empathetic, personalized support, acting as an advocate for customer needs.
2. Dashboard Management and Optimization
   • Design, develop, and maintain business dashboards that offer real-time insights into key performance metrics.
   • Collaborate with internal teams to enhance data visualization, usability, and data integrity across all dashboards.
3. Customer-Centric Collaboration and Feedback Analysis
   • Work closely with product, sales, and engineering teams to relay customer feedback and contribute to customer experience improvements.
   • Analyze customer feedback to identify challenges and drive product enhancements that benefit the customer journey.
4. Documentation and Training
   • Develop comprehensive resources, such as FAQs, guides, and support documentation, to empower customers and improve the support team’s efficiency.
   • Provide training to end-users and staff on business dashboards, digital tools, and IT processes, ensuring optimal system usage and understanding.
5. Project Management and Continuous Improvement
   • Manage multiple projects, prioritize tasks, and continuously seek opportunities for system and customer experience improvement.
   • Proactively identify and address areas of improvement, collaborating across teams to enhance overall digital and customer support functions.

Qualifications

• Bachelor’s / Master degree in Computer Science/ Information Technology
• Professional and Proven experience as a Minimum 3 years in customer support, IT, or digitalization, ideally within a SaaS or startup environment
• Professional certifications in IT security (e.g., CISSP, CISM) or data management.

Additional Information

We Offer: We offer a wide range of attractive and exciting assignments, plus the chance to continue one’s professional and personal development.

• Interesting, challenging projects with Global MNCs, working on innovative technologies
• Exposure to niche skills and learning opportunities
• Talented, passionate, and collaborative team – the best experts within the industry
• Flexibility and autonomy