Operations Expert

BEUMER Group; Gurugram District; In loco; INR 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

BEUMER Group is seeking a Global IT expert to lead a distributed team and provide 24x7 support for O365, Citrix, and WLAN to internal users worldwide.

You will troubleshoot, escalate, and document IT incidents, while delivering training materials and ensuring consistent service quality across locations. Strong communication and virtualization experience are essential for success in this role.

Competenze

• Proven experience as an IT Service Desk team with a focus on O365, Citrix, and WLAN.
• Knowledge of ITIL practices.
• Working knowledge of IT incident call management system (Service Now/Matrix42)
• Strong knowledge of Microsoft Office 365 applications and services.
• Experience with Citrix XenApp/Xen Desktop and familiarity with virtualization technologies.
• Proficiency in troubleshooting WLAN connectivity issues and optimizing WLAN performance.
• Excellent communication skills and ability to interact with users at all levels.
• IT certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Citrix Certified Associate – Virtualization, or equivalent, are a plus.

Mansioni

• Provide remote and on-site IT support for O365, Citrix, and WLAN across multiple locations.
• Manage incident lifecycles and ensure timely resolution and updates.
• Escalate complex issues to appropriate teams with clear communication.
• Maintain documentation and user training materials for IT resources.
• Coordinate with global teams to support 24x7 operations.

Conoscenze

ITIL practices

Communication skills

Service Desk

Incident management

Strumenti

ServiceNow

Matrix42

Citrix XenApp

XenDesktop

Office 365 Admin

Descrizione del lavoro

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are pd of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Job Description

As a Global IT expert, you will be responsible for providing exceptional technical support to our internal users across various locations worldwide in 24×7 environment. Your primary focus will be on managing the team sitting in different countries and troubleshooting, resolving issues related to O365, Citrix, and WLAN technologies. This role requires a proactive and customer-focused individual with excellent communication and problem-solving skills.

O365 Support:

• Provide support for Microsoft Office 365 applications and services.
• Troubleshoot and resolve issues related to Outlook, SharePoint, Teams, and other O365 components.
• Assist users with account management, permissions, and access-related queries.

Citrix Support:

• Administer and support Citrix environments to ensure seamless access to applications.
• Troubleshoot and resolve Citrix-related issues, including connectivity and performance problems.
• Collaborate with the infrastructure team to optimize Citrix environments for enhanced user experience.

WLAN Support:

• Manage and support the organization’s Wireless Local Area Network (WLAN).
• Troubleshoot WLAN connectivity issues and implement solutions to ensure reliable wireless access.
• Collaborate with network engineers to optimize WLAN performance and security.

Global Support:

• Provide remote assistance to users across different time zones and locations.
• Escalate complex issues to the appropriate teams and follow up on problem resolution.
• Ensure timely communication and updates to end-users regarding the status of their support requests.

Documentation and Training:

• Maintain up-to-date documentation for O365, Citrix, and WLAN procedures.
• Develop and deliver training materials (Knowledge Base) for end-users to enhance their understanding and effective use of IT resources.

Qualifications

• Proven experience as an IT Service Desk team with a focus on O365, Citrix, and WLAN.
• Knowledge of ITIL practices.
• Working knowledge of IT incident call management system (Service Now/Matrix42)
• Strong knowledge of Microsoft Office 365 applications and services.
• Experience with Citrix XenApp/Xen Desktop and familiarity with virtualization technologies.
• Proficiency in troubleshooting WLAN connectivity issues and optimizing WLAN performance.
• Excellent communication skills and ability to interact with users at all levels.
• IT certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Citrix Certified Associate – Virtualization, or equivalent, are a plus.