IT Solutions Management

Applied Materials India; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Applied Materials India in Bengaluru is seeking a Lab IT Support Engineer to maintain IT infrastructure in laboratory environments. You will ensure availability, reliability, security, and performance of lab systems, workstations, servers, network devices, and specialized lab apps to support research, testing, and operations.

You will install and manage lab computers and devices, support Windows and Linux, monitor servers and networks, troubleshoot issues, coordinate with vendors, ensure

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2–5 years of IT support, desktop support, or lab IT environments.
• Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, and networking fundamentals.
• Experience with hardware troubleshooting and endpoint management.
• Familiarity with ticketing systems and ITIL processes.

Responsibilities

• Install, configure, and maintain laboratory computers, laptops, printers, scanners, and peripheral devices.
• Support Windows/Linux operating systems and standard enterprise applications.
• Monitor and maintain lab servers, storage systems, and network connectivity.
• Troubleshoot hardware, software, network, and application-related issues.
• Support laboratory applications, test equipment interfaces, and data acquisition systems.
• Coordinate with vendors for installation, upgrades, maintenance, and issue resolution.
• Ensure proper integration between lab systems and enterprise platforms.
• Provide Level 1 and Level 2 support to laboratory users.
• Diagnose and resolve incidents within defined SLAs.
• Create and maintain technical documentation.

Skills

Windows OS

Active Directory

Microsoft 365

Networking basics

Hardware troubleshooting

Endpoint management

Ticketing systems

ITIL processes

Education

Bachelor's degree in CS/IT or related field

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location: Bangalore,IND

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Negotiate with customers to design solutions to address complex cross functional needs. Identifies BKM's for integrated solution design and standards; Keeps abreast of technologies in the market and preform technology evaluations, as required. Works with multiple vendors for high quality resources and competitiveness
• Perform and document software application configuration and/or coding, prepare and execute testing (unit, integration, performance, acceptance) and data conversions using standard tools and following established processes and guidelines. Supervises work of contract developers. Perform Quality assurance.
• Monitors specific IT systems or set of systems for availability and performance and reports anomalies through predefined process. Participate in evaluation/recommendation of patches, point releases, major upgrades, and new systems.
• Provides and/or oversees support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Completes root cause analysis of outages or incident trends (often working with managed services partner). Recommends preventative actions
• Plan and manage projects to ensure effective and efficient execution in line with established processes and guidelines and guardrails of scope, timeline, budget and quality
• Mentors and trains team members in product functionality, development and testing guidelines, tools, and methodologies

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

The Lab IT Support Engineer is responsible for providing technical support and maintaining IT infrastructure within laboratory environments. This role ensures the availability, reliability, security, and performance of laboratory systems, workstations, servers, network devices, and specialized lab applications to support research, testing, and operational activities.

Key Responsibilities

IT Infrastructure Support

• Install, configure, and maintain laboratory computers, laptops, printers, scanners, and peripheral devices.
• Support Windows/Linux operating systems and standard enterprise applications.
• Monitor and maintain lab servers, storage systems, and network connectivity.
• Troubleshoot hardware, software, network, and application-related issues.

Laboratory Systems Support

• Support laboratory applications, test equipment interfaces, and data acquisition systems.
• Coordinate with vendors for installation, upgrades, maintenance, and issue resolution.
• Ensure proper integration between lab systems and enterprise platforms.

User Support

• Provide Level 1 and Level 2 technical support to laboratory users.
• Diagnose and resolve incidents within defined SLAs.
• Assist users with software installations, account management, and system access requests.
• Create and maintain technical documentation and user guides.

Security & Compliance

• Implement and maintain security policies, patches, antivirus solutions, and endpoint protection.
• Support backup, recovery, and disaster recovery processes.
• Ensure systems comply with organizational security and regulatory requirements.

Asset & Change Management

• Maintain hardware and software inventory records.
• Track IT assets and lifecycle management activities.
• Participate in change management, system upgrades, and technology refresh projects.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2-5 years of experience in IT support, desktop support, or laboratory IT environments.
• Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, and networking fundamentals.
• Experience with hardware troubleshooting and endpoint management.
• Familiarity with ticketing systems and ITIL processes.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 10% of the Time

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.