IT Solutions Management

Applied Materials, Inc.; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Applied Materials, Inc. in Bengaluru is seeking a Lab IT Support Engineer to maintain IT infrastructure within laboratory environments, ensuring availability, reliability, security, and performance of systems, workstations, servers, and network devices to support research and operations.

You will install and configure lab computers, support Windows/Linux operating systems, monitor servers, troubleshoot issues, coordinate with vendors, and document procedures while adhering to ITIL processes.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 2-5 years in IT support or laboratory IT environments.
• Strong knowledge of Windows OS, AD, Microsoft 365, and networking basics.
• Experience with hardware troubleshooting and endpoint management.
• Familiarity with ticketing systems and ITIL processes.

Responsibilities

• Install, configure, and maintain lab IT infrastructure and devices.
• Support Windows/Linux operating systems and standard enterprise applications.
• Monitor lab servers, storage systems, and network connectivity.
• Troubleshoot hardware, software, network, and application issues.
• Provide Level 1 and Level 2 technical support to laboratory users.
• Create and maintain technical documentation and user guides.
• Ensure security, backups, and disaster recovery processes.
• Coordinate with vendors for installation, upgrades, maintenance, and issue resolution.
• Participate in change management and technology refresh projects.

Skills

Windows operating systems

Active Directory

Microsoft 365

Networking fundamentals

Endpoint management

Ticketing systems

ITIL processes

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Active Directory

Microsoft 365

Ticketing systems

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.

What We Offer

Location: Bangalore,IND You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible - while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Negotiate with customers to design solutions to address complex cross functional needs.
• Identifies BKM's for integrated solution design and standards; Keeps abreast of technologies in the market and preform technology evaluations, as required.
• Works with multiple vendors for high quality resources and competitiveness
• Perform and document software application configuration and/or coding, prepare and execute testing (unit, integration, performance, acceptance) and data conversions using standard tools and following established processes and guidelines.
• Supervises work of contract developers.
• Perform Quality assurance.
• Monitors specific IT systems or set of systems for availability and performance and reports anomalies through predefined process.
• Participate in evaluation/recommendation of patches, point releases, major upgrades, and new systems.
• Provides and/or oversees support services to GIS customers for specific IT service or set of services.
• Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
• Completes root cause analysis of outages or incident trends (often working with managed services partner).
• Recommends preventative actions
• Plan and manage projects to ensure effective and efficient execution in line with established processes and guidelines and guardrails of scope, timeline, budget and quality
• Mentors and trains team members in product functionality, development and testing guidelines, tools, and methodologies
• Functional Knowledge Demonstrates depth and/or breadth of expertise in own specialized discipline or field
• Business Expertise Interprets internal/external business challenges and recommends best practices to improve products, processes or services
• Leadership May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
• Problem Solving Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
• Impact Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
• Interpersonal Skills Communicates difficult concepts and negotiates with others to adopt a different point of view

The Lab IT Support Engineer is responsible for providing technical support and maintaining IT infrastructure within laboratory environments

This role ensures the availability, reliability, security, and performance of laboratory systems, workstations, servers, network devices, and specialized lab applications to support research, testing, and operational activities.

Key Responsibilities

• IT Infrastructure Support Install, configure, and maintain laboratory computers, laptops, printers, scanners, and peripheral devices.
• Support Windows/Linux operating systems and standard enterprise applications.
• Monitor and maintain lab servers, storage systems, and network connectivity.
• Troubleshoot hardware, software, network, and application-related issues.
• Laboratory Systems Support Support laboratory applications, test equipment interfaces, and data acquisition systems.
• Coordinate with vendors for installation, upgrades, maintenance, and issue resolution.
• Ensure proper integration between lab systems and enterprise platforms.
• User Support Provide Level 1 and Level 2 technical support to laboratory users.
• Diagnose and resolve incidents within defined SLAs.
• Assist users with software installations, account management, and system access requests.
• Create and maintain technical documentation and user guides.
• Security & Compliance Implement and maintain security policies, patches, antivirus solutions, and endpoint protection.
• Support backup, recovery, and disaster recovery processes.
• Ensure systems comply with organizational security and regulatory requirements.
• Asset & Change Management Maintain hardware and software inventory records.
• Track IT assets and lifecycle management activities.
• Participate in change management, system upgrades, and technology refresh projects.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2-5 years of experience in IT support, desktop support, or laboratory IT environments.
• Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, and networking fundamentals.
• Experience with hardware troubleshooting and endpoint management.
• Familiarity with ticketing systems and ITIL processes.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 10% of the Time
• Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.