IT Solutions Consultant

Deutsche Post; Chennai; Hybrid; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Hybrid work arrangements

42 days annual leave

Medical Insurance (Self + Family)

Job summary

DHL IT Services is seeking a Technical Consultant for AMP Resiliency to strengthen API platform availability, recoverability, and operational-readiness across cloud and on-premises environments. You will collaborate with DevOps, network, security and infra teams to drive improvements and define recovery objectives.

The role requires hands-on experience with Apigee X and Apigee Hybrid, and a strong background in cloud and on-prem infrastructure, high availability, and disaster recovery.

Qualifications

• Demonstrated experience in platform operations, infrastructure consulting, service reliability, SRE, disaster recovery or enterprise API platform support.
• Practical knowledge of Apigee X and Apigee Hybrid.
• Strong knowledge of cloud and on-premises infrastructure.
• Understanding of high availability, disaster recovery, business continuity, failover and capacity management.
• Experience planning or governing disaster recovery and recovery-readiness exercises.
• Experience with monitoring, logging, alerting, dashboards, observability and service-health reporting.

Responsibilities

• Coordinate platform resilience assessments, technical risk reviews and improvement roadmaps.
• Assess platform architecture for single points of failure and recovery limitations.
• Define platform resilience, disaster recovery and operational-readiness requirements.
• Identify critical service dependencies and define recovery objectives.
• Plan and govern disaster recovery exercises; document outcomes and close gaps.
• Define resilience standards, runbooks and service-readiness documentation.
• Work with DevOps, network, cloud, security and infra teams on risks.
• Review monitoring, logging and observability requirements.
• Support incident reviews and root-cause analysis to drive improvements.

Skills

SRE

Disaster recovery

API Platform

Cloud infrastructure

Incident management

Root-cause analysis

Cross-team coordination

Communication

Platform resilience

Monitoring and observability

Tools

Apigee X

Apigee Hybrid

Kubernetes

CI/CD

GCP

Job description

Technical Consultant – API Management Platform Resiliency

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company in the world. Our offices have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

#DHL #DHLITServices #GreatPlace #digitalplatforms #APIPlatform #Resiliency #Cloud

About the Role

Join the API Management Platform (AMP) Resiliency team and strengthen the availability, recoverability, scalability and operational resilience of enterprise API services. The role assesses platform risks, defines resilience standards and recovery requirements, and drives improvement initiatives across cloud and on-premises environments.

The position requires knowledge of both Apigee X, Apigee Hybrid or another enterprise API gateway to support the resilience of our API management platforms. You will work across DevOps, network, cloud, security and infrastructure teams to improve disaster recovery, business continuity, service readiness and operational controls.

Grow together

Your role as Technical Consultant - AMP Resiliency:

• Coordinate platform resilience assessments, technical risk reviews and improvement roadmaps.
• Assess platform architecture for single points of failure, capacity constraints, service-dependency risks and recovery limitations.
• Define platform resilience, disaster recovery, business continuity and operational-readiness requirements.
• Identify critical service dependencies and support the definition and validation of recovery objectives.
• Plan, coordinate and govern disaster recovery, failover and recovery-readiness exercises; validate evidence, document outcomes, identify gaps and drive corrective actions to closure.
• Define and maintain resilience standards, runbooks, support procedures and service-readiness documentation.
• Establish minimum resilience and operational-readiness criteria for platform services.
• Work with DevOps, network, cloud, security and infrastructure teams to address availability, capacity, connectivity and recovery risks.
• Define and review monitoring, logging, alerting, dashboarding, observability and service-health reporting requirements.
• Assess the resilience and operational impact of vulnerabilities, BitSight findings, security findings and control gaps; coordinate remediation plans and monitor actions through closure.
• Support incident reviews and root-cause analysis, converting lessons learned into preventive improvements.
• Review platform changes, upgrades and architecture decisions for their impact on availability, recoverability and operational readiness.
• Report material risks, unresolved gaps, dependencies and remediation progress to relevant stakeholders.
• Promote consistent resilience practices across API gateway technologies and hosting models.
• Participate in major-incident escalation and the on-call support rotation when required, providing resilience, recovery and cross-team coordination expertise.

Ready to embark on the journey? Here's what we are looking for:

• Demonstrated experience in platform operations, infrastructure consulting, service reliability, SRE, disaster recovery or enterprise API platform support.
• Practical knowledge of both Apigee X and Apigee Hybrid.
• Strong knowledge of cloud and on-premises infrastructure.
• Knowledge of high availability, disaster recovery, business continuity, failover, capacity management and operational risk.
• Experience assessing technical architectures for resilience, recoverability and operational-readiness risks.
• Experience planning or governing disaster recovery and recovery-readiness exercises.
• Experience with monitoring, logging, alerting, dashboards, observability and service-health reporting.
• Understanding of networking, connectivity, certificates, security controls and platform dependencies.
• Experience with incident management, problem management and root-cause analysis.
• Ability to define technical standards, produce clear assessments and drive cross-team remediation activities.
• Strong communication, facilitation, stakeholder-management and technical-consulting skills.
• Willingness and ability to participate in major-incident escalation and the on-call support rotation when required.

Nice to have:

• Experience with SRE practices, Kubernetes, infrastructure automation or cloud platforms.
• Experience supporting security and compliance remediation in an enterprise environment.
• Knowledge of GCP and API platform network-connectivity patterns.
• Working knowledge of infrastructure-as-code, CI/CD, Kubernetes and automation concepts.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre-existing disease.
• In House training programs: professional and technical training certifications.