Lead Engineer - Infrastructure

The Hartford; Hyderabad; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

The Hartford is seeking a Senior Cloud Reliability Engineer to design, operate, and enhance a large-scale multi-cloud hosting platform spanning AWS and GCP. You will help ensure security, resilience, observability, and cost effectiveness while collaborating with global teams and senior leadership.

You will drive automation, incident response, and governance for 200+ cloud services, delivering reliable IT services and clear operating metrics. Strong communication and DevOps practice are essential.

Qualifications

• Expert cloud engineering mindset across public clouds and automated environments.
• Expert experience with API hosting platforms (Apigee, AWS API Gateway).
• Expertise with cloud-native tech (Kubernetes, containers, distributed systems).
• Knowledge of performance and observability tools (Dynatrace, Splunk, CloudWatch, CloudTrail).
• Understanding of CI/CD, release automation, and DevOps tooling.

Responsibilities

• Support 200+ infra services across Cloud transformation landscape.
• Drive automation and security enhancements (DR, Cyber Protection) across lines of business.
• Improve efficiency of SaaS delivery through automation and tooling.
• Provide operational docs and support specs for IT users.
• Analyze operational metrics across the cloud environment.

Skills

Cloud engineering

API management

Kubernetes

Observability

CI/CD

DevOps

Networking basics

Incident command

Agile principles

Automation tools

Tools

Apigee

AWS API Gateway

Dynatrace

Splunk

CloudWatch

CloudTrail

Terraform

Ansible

Job description

Position Overview

The Cloud Services team is seeking a Senior Cloud Reliability Engineer to help design, operate, and continuously improve Cloud API Hosting Platforms a large-scale, multi-cloud platform environment (AWS & GCP skills preferred). This team is responsible for the engineering, reliability, and governance of 200+ cloud services supporting critical business workloads. The role blends hands‑on technical delivery with platform strategy, reliability standards, and automation at scale. You will work closely with global engineering, security, and infrastructure teams, including senior leadership, to ensure Cloud API Hosting Platforms are secure, resilient, observable, and cost-effective.

Key Responsibilities

• Assists in the development, maintenance and operations of IT services across 200+ infra services across our Cloud transformation landscape.
• Develop solutions and drive adoption of enterprise solutions such as Cyber Protection, Disaster Recovery, and Security enhancements, across Line of business teams.
• Drive improvement, through automation, of software delivered as a service from an efficiency and simplicity perspective.
• Provide clear operational documents and construction/support specifications to IT userbase.
• Provide insight into operational Metrics across the entire Cloud Environment.
• Consult with customers on any new requirements, design questions or functionality configurations for environments on and off premise
• Deliver the tooling and capabilities needed to enable cloud compliance, metrics, reporting and cost management roadmap and strategy.
• Participate in incident resolution and change implementation as necessary. This may occasionally include support during non standard hours.

Required Skills & Experience:

• Expert cloud engineering mindset with cloud experience across public cloud providers and the technologies most frequently used in engineering and managing highly reliable and automated technology environments.
• Expert experience with API management or hosting platforms (Apigee, AWS API Gateway)
• Expertise with cloud-native technologies (Kubernetes, containers, distributed systems).
• Expert knowledge of performance and observability tools such as Dynatrace, Splunk, CloudWatch, Cloud Trail, and related tools.
• Expert understanding of CI/CD, release automation, and DevOps tooling.
• Excellent communication, stakeholder management, and problem solving skills.
• Knowledge of networking fundamentals, API security, and Zero Trust principles.
• Experience with incident command roles in major incident processes.
• Intermediate knowledge and experience with cloud product management, cloud engineering, and Agile principles.
• Intermediate Experience with automation tools such as Ansible and Terraform
• Exceptional critical thinking and problem‑solving skills.
• Nice to Have Intermediate knowledge of Ansible.
• Familiarity with Google Cloud Platform is also a plus.

What We Offer

• Collaborative work environment with global teams.
• Competitive compensation and comprehensive benefits.
• Continuous learning and growth opportunities in geospatial and risk analytics technologies.

About Us | Our Culture | What It’s Like to Work Here

Every day, a day to do right.

Showing up for people isn’t just what we do.

It’s who we are – and have been for more than 200 years.

We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do.

Is our policy language as simple and inclusive as it can be?

Can we better help businesses navigate our ever-changing world?

What else can we do to destigmatize mental health in the workplace?

Can we make our communities more equitable?

That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.

And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.