It Site Support /IT Anaylist

Tenneco; Bhiwadi; On-site; INR 500,000 - 700,000; Full time

Job summary

Tenneco is seeking an IT Infrastructure Support professional to manage on-site and remote incidents, changes, asset management, and patching, collaborating with Global IT teams and external providers to uphold IT standards.

You will support end-user devices, servers, networks, backups, and data center tasks, maintain asset registers, and adhere to change controls, ensuring service levels and quick resolution of issues.

Qualifications

• Bachelor's degree in Computer Science is required.

Responsibilities

• Supports Incident and Request management submitted through IT Service management system per service level objectives.
• Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstations, and mobile devices through staging or manual deployment of standard software, apps, PBX and Phone systems.
• Supports Enterprise IT teams in additional troubleshoots and maintains Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment, and external vendor.
• Reports issues through service desk tools and follows-up through enterprise team and or vendors for critical and high issues tracking and escalating until closure.
• Supports the on-site Computer Room, Racks, cabling, and Data room maintenance tasks.
• Manages and maintains IT Asset Register through tools.
• Maintains and loads backup tapes per backup policy and direction from Global Enterprise teams and supports restoration of data per requests.
• Covers all critical equipment through Annual maintenance contract, reports issues with services providers and escalates per vendor services level agreement.
• Follows Change Management processes and Critical Communication

Skills

IT operations

Incident management

Remote support

Windows troubleshooting

Network troubleshooting

Service Desk

English communication

Autonomy

Customer-focused

Change management

Education

Bachelor's degree in Computer Science

ITIL certification

MCDST

HP Desktop / Printer certification

Tools

Windows Server

Dell hardware

Printers

Cisco Switches

AP/Access Points

Routers

APC UPS

Active Directory

Symantec Endpoint Encryption

Job description

Job Summary

Provides IT Infrastructure support on-site and remotely (solving second level Incident, Problem and Request management), maintenance (Change, Asset Management and Patching) and support project execution, partnering with Global IT Enterprise teams and external service providers, utilizing tools and following IT Standards and Procedures.

Essential Duties and Responsibilities

Tenneco may make reasonable accommodations to enable people with disabilities to perform the essential duties of the position.

• Supports Incident and Request management submitted through IT Service management system per service level objectives.
• Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstations, and mobile devices through staging or manual deployment of standard software, apps, PBX and Phone systems.
• Supports Enterprise IT teams in additional troubleshoots and maintains Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment, and external vendor.
• Reports issues through service desk tools and follows-up through enterprise team and or vendors for critical and high issues tracking and escalating until closure.
• Supports the on-site Computer Room, Racks, cabling, and Data room maintenance tasks.
• Manages and maintains IT Asset Register through tools.
• Maintains and loads backup tapes per backup policy and direction from Global Enterprise teams and supports restoration of data per requests.
• Covers all critical equipment through Annual maintenance contract, reports issues with services providers and escalates per vendor services level agreement.
• Follows Change Management processes and Critical Communication

This position description is intended to convey information essential to understanding the scope of the role and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the role.

Education / Experience

• Bachelors Degree in Computer Science.
• Minimum 2 years’ of experience working in an IT operations / service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and / or manufacturing industries is a plus).
• ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop / Printer preferred.

Skills

• Ability to work independently in a matrix organization.
• Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows versions for PC’s, Microsoft Tools and other Client-side Software installations,
• Good Dell Hardware (Desktop, Laptop, Printers), handheld scanners, barcode printers and plotters.
• Basic Knowledge on troubleshooting of Windows Server and Cisco Switches, Access Points and routers, APC UPS, LAN and WAN, Biometrics devices.
• Optional Skills around Active Directory administration, Symantec end Point encryption, Mobile devices support.
• Ability to work with limited Supervision.
• Excellent Service Desk process knowledge and good understanding of service level objectives.
• Ability to learn quickly and willingness to adapt to changes.
• Customer-focused, active listening, and empathy.
• Excellent written and verbal communication skills in English.
• The ability to communicate in other