IT Service Management Representative

Accenture PLC; Pune District; On-site; INR 500,000 - 800,000; Full time

Job summary

Accenture PLC in Pune, India seeks an IT Service Management Representative to oversee delivery and operation of IT production systems and services. You will monitor infrastructure service management processes to maintain client satisfaction and manage risk to services.

Responsibilities include incident resolution, service request handling, and collaboration with cross-functional teams to ensure system availability and reliability.

Qualifications

• Minimum 3 years of experience in IT service management roles.
• Must have skills include Infor WFM Workbrain.
• Educational qualification: 15 years full time education.

Responsibilities

• Oversee delivery and operation of IT production systems and services.
• Monitor and manage availability of production IT systems to ensure uninterrupted service delivery.
• Collaborate with cross-functional teams to identify and resolve incidents and service requests promptly.
• Document and communicate service management processes and updates to stakeholders.
• Assist in risk assessment and mitigation activities related to IT service operations.
• Support junior team members by sharing knowledge on service management practices.

Skills

Infor WFM Workbrain

Oracle HCM Cloud Payroll

Education

15 years full time education

Job description

Project Role: IT Service Management Representative

Project Role Description: Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills: Infor WFM Workbrain

Good to have skills: Oracle HCM Cloud Payroll

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification: 15 years full time education

Summary

As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring and support of infrastructure service management processes to maintain high levels of client satisfaction. The position focuses on managing risks associated with IT services while ensuring that all production systems and devices remain operational and accessible. Collaboration with various teams to address service issues and maintain service quality is a key aspect of daily activities, contributing to the overall stability and reliability of IT services.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Monitor and manage the availability and performance of production IT systems to ensure uninterrupted service delivery.
• Collaborate with cross-functional teams to identify and resolve incidents and service requests promptly.
• Document and communicate service management processes and updates to relevant stakeholders.
• Assist in risk assessment and mitigation activities related to IT service operations.
• Support junior team members by sharing knowledge and providing guidance on service management practices.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Infor WFM Workbrain.
• Good To Have Skills: Experience with Oracle HCM Cloud Payroll.
• Strong understanding of IT service management principles and best practices.
• Experience in monitoring and supporting production IT environments to ensure system availability.
• Ability to analyze and troubleshoot issues related to IT infrastructure and services.
• Familiarity with service lifecycle management and risk management in IT operations.

Additional Information

• The candidate should have minimum 3 years of experience in Infor WFM Workbrain.
• This position is based at our PDC2C - SEZ location.
• A 15 years full time education is required.