IT Service Management Representative

Accenture; Indore District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Accenture in Indore is seeking an IT Service Management Representative to oversee delivery and smooth operation of IT production systems and services. You will monitor infrastructure services to ensure availability and reliability, and coordinate with stakeholders to maintain service quality and mitigate risk.

The role emphasizes proactive engagement, cross-team collaboration, and adherence to IT service management best practices to sustain client satisfaction and operational excellence.

Qualifications

• Ab Initio expertise required.
• Minimum 5 years of Ab Initio experience.
• Experience in IT production systems and service management.

Responsibilities

• SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to ensure seamless service delivery and operational continuity.
• Monitor service performance metrics and implement improvements to enhance system reliability.
• Support junior team members by providing guidance and facilitating knowledge sharing.

Skills

Ab Initio

Education

15 years full time education

Job description

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Ab Initio
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary

As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring to ensure that infrastructure services remain available and reliable. The individual actively supports the service management lifecycle by coordinating with various stakeholders to maintain service quality and mitigate risks. Daily activities include managing operational support tasks to keep production systems and devices functioning optimally, while also addressing any issues that may impact service availability or client satisfaction. The role demands proactive engagement to uphold service standards and contribute to overall operational excellence.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to ensure seamless service delivery and operational continuity.
• Monitor service performance metrics and implement improvements to enhance system reliability.
• Support junior team members by providing guidance and facilitating knowledge sharing.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Ab Initio.
• Strong understanding of data integration and processing workflows using Ab Initio.
• Experience in managing and troubleshooting production IT systems to ensure high availability.
• Ability to analyze system performance and implement corrective actions to mitigate risks.
• Familiarity with IT service management principles and operational support best practices.
• Effective communication skills to collaborate with diverse teams and stakeholders.

Additional Information

• The candidate should have minimum 5 years of experience in Ab Initio.
• This position is based at our Indore office.
• A 15 years full time education is required.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.