IT Service Desk Specialist with German language

Meera Hr Verticals; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

Meera Hr Verticals is seeking a service desk professional fluent in German (min. B2) and English, with a graduate or equivalent degree. The role requires at least 3 years of proven service desk or customer support experience and solid troubleshooting skills. The candidate should be capable of working independently or as part of a team.

Knowledge of BMC Helix is a plus and strong communication, customer focus, and results orientation are essential for success in this position in Pune, India.

Qualifications

• Fluency in German (minimum B2) and English.
• Graduate or equivalent degree.
• At least 3 years proven experience in a service desk / customer service role.
• Strong troubleshooting skills.

Skills

German (B2) proficiency

English proficiency

Graduate

Education

Graduate or equivalent degree

Tools

BMC Helix

Job description

Must be Fluent written and spoken German (minimum B2) and English.

Should be a Graduate or equivalent degree.

Minimum 3 years proven experience in a service desk / customer service role

Good troubleshooting skills

Required Candidate profile

• Knowledge of BMC helix ticketing tool system
• Excellent communication skills
• Customer focused and results oriented.
• Ability to work alone or as a member of a team.