IT Service Desk Specialist with English language

MAHLE GmbH; Pune District; On-site; INR 360,000 - 600,000; Full time

Job summary

MAHLE Holding (IN) in Pune invites an IT Service Desk Specialist with English proficiency to join our IT Services team. You will handle internal user tickets, provide timely responses, and maintain ownership until closure.

The role requires 2–3 years in service desk, familiarity with BMC Helix, and willingness to work shifts including weekends. We offer a collaborative environment and opportunities for career development.

Qualifications

• Fluent in written and spoken English.
• Graduate or equivalent degree.
• 2–3 years of service desk or customer service experience.
• Experience with ticketing tools.
• Willingness to work shifts including weekends.
• Knowledge of BMC Helix ticketing system.
• Customer-focused and results-oriented.
• Able to work independently or in a team.

Responsibilities

• Answer tickets from internal users via ITSM and phone.
• Log, categorize, assign, track, and resolve incidents per SLA.
• Collaborate with multiple teams and stakeholders.
• Identify service improvement opportunities.
• Maintain and update knowledge base.
• Participate in assigned projects.
• Potential weekend rotations.
• Propose out-of-the-box solutions.

Skills

English proficiency

Customer service

IT support

Shift work

Education

Graduate degree

Tools

BMC Helix

Job description

IT Service Desk Specialist with English language

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.
MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

Your Contribution

• Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised.
• Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLA’s, provision of timely communications and maintenance of ownership until closure.
• Collaboration with various teams & stakeholders.
• Identify service improvement opportunities along with the leads.
• Further development and maintenance of existing knowledge database.
• Participates in assigned projects.
• Flexible working on weekend, which would be on rotational basis within the team.
• Thinking out of the box solutions for issues raised by the customer.
• ITIL3/4 foundation certificate is good to have
• Passion to learn new concepts, technologies and processes

Your Experience and Qualification

• Must be Fluent in written and spoken English.
• Should be a Graduate or equivalent degree.
• Minimum 2- 3 years proven experience in a service desk / customer service role.
• Handling customer queries over the call and via ticketing tool.
• Knowledge of BMC helix ticketing tool system
• Customer focused and results oriented.
• Ability to work alone or as a member of a team.
• Readiness to work on shift working pattern and weekend basis.
• Responsible and organized.
• Logical thinker

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.

After receiving your online application, the interview process will typically be, once your profile will get shortlisted.

#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.

Do you have any questions?
[e-mail]

Facts about the job

Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: IT

Department: Services

Location: Pune, IN

Company: MAHLE Holding (IN)

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.