IT Service Delivery Specialist

The Chemours Company; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

The Chemours Company in Gurugram invites you to join our team to strengthen IT service management and governance capabilities across ITSM, ITAM, and CMDB.

You will lead process improvements, data reporting, and stakeholder coordination to deliver reliable IT services and maintain compliance while working in a dynamic, collaborative environment.

Qualifications

• Experience with ITSM, ITAM, and CMDB processes
• Strong data collection and reporting capabilities
• Ability to coordinate cross-functional teams

Responsibilities

• Service Management & Process Support: Support the administration and continuous improvement of ITSM, ITAM, and CMDB processes and capabilities.
• Assist with service delivery initiatives that improve operational efficiency, process consistency, and customer experience.
• Support service management projects and initiatives by gathering requirements, documenting processes, and coordinating activities.
• Governance & Compliance Support: Follow established ITSM, ITAM, and CMDB policies, procedures, standards, and controls.
• Support compliance, audit, and reporting requirements by collecting and validating data and documentation.
• Service Operations & Administration: Assist with day-to-day administration of Incident, Request, Problem, Change, Knowledge, Asset, and Configuration Management processes.
• Maintain service catalog items, workflows, notifications, and process documentation.
• Improve process performance and identify opportunities for service improvements.
• ITAM & CMDB: Work with Infrastructure, Cybersecurity, Procurement, Finance, and Application teams to maintain accurate asset and configuration information.
• Assist with asset lifecycle activities, configuration management processes, and data quality initiatives.
• Reporting & Continuous Improvement: Develop and maintain standard reports, dashboards, KPIs, and service performance metrics to support quality management of our service desk.
• Analyze operational data and provide recommendations for process improvements.
• Support SLA monitoring, compliance reporting, and service management performance reviews.
• Develop and deliver training, process documentation, knowledge materials, and user education sessions to promote adoption, understanding, and consistent execution of ITSM, ITAM, and CMDB procedures and best practices.
• Vendor & Stakeholder Support: Assist in managing vendor relationships, service requests, and performance reporting.
• Coordinate with internal teams and external service providers to support service delivery objectives.
• Help track vendor performance,.
• Provide responsive customer service and support to stakeholders across the organization.

Job description

As we create a colorful, capable and cleaner world through chemistry, we invite you tojoin our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

The responsibilities of the position include, but are not limited to, the following:

• Service Management & Process Support
  Support the administration and continuous improvement of ITSM, ITAM, and CMDB processes and capabilities.
• Assist with service delivery initiatives that improve operational efficiency, process consistency, and customer experience.
• Support service management projects and initiatives by gathering requirements, documenting processes, and coordinating activities.

Governance & Compliance Support

• Follow established ITSM, ITAM, and CMDB policies, procedures, standards, and controls.
• Support compliance, audit, and reporting requirements by collecting and validating data and documentation.

Service Management & Process Support

Support the administration and continuous improvement of ITSM, ITAM, and CMDB processes and capabilities.

Assist with service delivery initiatives that improve operational efficiency, process consistency, and customer experience.

Support service management projects and initiatives by gathering requirements, documenting processes, and coordinating activities.

Governance & Compliance Support

• Follow established ITSM, ITAM, and CMDB policies, procedures, standards, and controls.
• Support compliance, audit, and reporting requirements by collecting and validating data and documentation.

Service Operations & Administration

• Assist with day-to-day administration of Incident, Request, Problem, Change, Knowledge, Asset, and Configuration Management processes.
• Maintain service catalog items, workflows, notifications, and process documentation.
• Improve process performance and identify opportunities for service improvements.

ITAM & CMDB

• Work with Infrastructure, Cybersecurity, Procurement, Finance, and Application teams to maintain accurate asset and configuration information.
• Assist with asset lifecycle activities, configuration management processes, and data quality initiatives.

Reporting & Continuous Improvement

• Develop and maintain standard reports, dashboards, KPIs, and service performance metrics to support quality management of our service desk.
• Analyze operational data and provide recommendations for process improvements.
• Support SLA monitoring, compliance reporting, and service management performance reviews.
• Develop and deliver training, process documentation, knowledge materials, and user education sessions to promote adoption, understanding, and consistent execution of ITSM, ITAM, and CMDB procedures and best practices.

Vendor & Stakeholder Support

• Assist in managing vendor relationships, service requests, and performance reporting.
• Coordinate with internal teams and external service providers to support service delivery objectives.
• Help track vendor performance,
• Provide responsive customer service and support to stakeholders across the organization.
  

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.