Technical Service & Application Specialist – Home & Personal Care | Pharma

Resilux Nv; India; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Resilux Nv is seeking a Technical Service & Application Specialist to bridge customer needs with chemistry in Home Care, Personal Care, and Pharma. You will work directly with customers to understand formulation challenges and guide ingredient selections while supporting trials and troubleshooting.

The role requires a Master’s or PhD in Chemistry, strong formulation knowledge, and proven experience in technical service or customer-facing R&D within specialty chemicals.

Qualifications

• Master’s or PhD in Chemistry (or closely related discipline).
• Strong understanding of formulation chemistry relevant to Home Care/Personal Care and Pharma-grade ingredients.
• Experience in technical service, application development, formulation, or customer-facing R&D.

Responsibilities

• Act as the technical interface for customers across Home Care, Personal Care, and Pharma ingredients.
• Translate customer requirements into clear technical solutions: ingredient selection, formulation guidance, performance trade-offs, and problem-solving.
• Provide application support including trials, benchmarking, troubleshooting, and technical recommendations to ensure successful adoption.
• Support commercial teams by presenting technical value and progressing opportunities through the customer’s evaluation process.
• Gather voice-of-customer insights to inform product positioning and portfolio direction.
• Prepare and deliver technical documentation and communication: formulation notes, test summaries, comparisons, and clear recommendations.
• Travel to customer sites across the region for meetings, trials, and technical discussions.

Skills

Formulation chemistry

Technical service

Application development

Customer-facing R&D

Communication

Travel

Education

Master's or PhD in Chemistry

Job description

Technical Service & Application Specialist – Home & Personal Care | Pharma

• Specialty Chemicals: - Home Care | Personal Care | Pharma / Healthcare Ingredients
• Employment Type: Permanent
• Work Type: Individual Contributor | Customer-facing | High Impact

Job Details

We are supporting a leading specialty chemicals business to appoint a Technical Service & Application Specialist. This is a customer-facing technical role for a strong chemical expert who enjoys being the bridge between what customers want and what chemistry can deliver.

You’ll work closely with customers to understand formulation challenges, performance targets, cost and regulatory constraints—then recommend the right ingredient solutions and support implementation through trials, troubleshooting, and technical guidance.

If you like being the person customers trust when their formulation isn’t behaving, this is your lane.

Key Responsibilities

• Act as the technical interface for customers across Home Care/ Personal Care, and Pharma/Healthcare ingredients.
• Translate customer requirements into clear technical solutions: ingredient selection, formulation guidance, performance trade-offs, and problem-solving
• Provide application support including trials, benchmarking, troubleshooting, and technical recommendations to ensure successful adoption
• Support commercial teams by presenting technical value, building credibility, and progressing opportunities through the customer’s evaluation process
• Gather and structure voice-of-customer insights to inform product positioning and portfolio direction (what’s working, what’s missing, what competitors are doing)
• Prepare and deliver technical documentation and communication: formulation notes, test summaries, comparisons, and clear recommendations
• Travel to customer sites across the region for meetings, trials, and technical discussions

Job Requirements

• Master’s or PhD in Chemistry (or closely related discipline)
• Strong understanding of formulation chemistry relevant to Home Care and/or Personal Care (surfactants, polymers, rheology, preservatives, solvents, functional additives, etc.) / Pharma-grade specialty chemicals
• Experience in technical service, application development, formulation, or customer-facing R&D within specialty chemicals/ingredients
• Confident communicator who can engage customers—from lab teams to business stakeholders—and explain technical decisions clearly
• Practical, hands-on mindset: able to diagnose issues, propose options, and move fast without overcomplicating

• Willingness and flexibility to travel for customer meetings and trials

Why This Role

• High ownership, high visibility IC role with real customer impact
• Strong mix of science + commercial relevance (you’re not stuck in the lab, and you’re not doing sales either)
• Opportunity to work with a well-established specialty chemicals platform serving major regional customers

Please be advised that due to the considerable number of applications we receive, we are only able to contact candidates who meet our client's requirements.

We appreciate your understanding and wish you the best in your career endeavors.