IT Service and Operations Professional

Siemens España; Chennai; On-site; INR 670,000 - 1,004,000; Full time

Job summary

Siemens Technology and Services Private Limited in Chennai is seeking an L2 Technical Analyst to own and resolve incidents, perform advanced triage, and manage service requests. You will communicate updates to stakeholders, support provisioning per ISMS controls, and adhere to ITIL/ITSM, GDPR, and audit requirements.

The role requires strong analytical skills and a customer-focused mindset. Join a global engineering leader and drive automation opportunities, cross-functional collaboration, and

Qualifications

• Bachelor’s in Computer Science/IT/Engineering or equivalent experience.
• ITIL Foundation preferred; ISMS/audit exposure is a plus.

Responsibilities

• Own and resolve L2 incidents, perform advanced triage, log analysis, and fix orchestration.
• Maintain transparent stakeholder communication and timely incident updates.
• Fulfill L2 standard service requests with appropriate SoD and least-privilege.
• Support user provisioning/entitlement reviews per ISMS controls.
• Adhere to ITIL/ITSM processes, ISMS, GDPR, and audit requirements.
• Ensure logging, monitoring, and evidence for controls; remediate findings.
• Bridge between business users, L3/DevOps, Infrastructure, Cybersecurity, and Operations.
• Identify automation opportunities and drive CIP/Lean improvements.
• Provide operational reporting (SLA, MTTR, incident trends) and service reviews.
• Experience in application/production support and integrations (APIs).
• Databases/SQL: issue analysis, data validation, performance triage.
• Familiarity with ServiceNow tickets, CMDB, change; Jira for ops tasks.
• Analytical, structured problem-solver with strong ownership and customer focus.
• Clear, concise communicator for technical and business stakeholders.

Education

Bachelor’s in Computer Science/IT/Engineering

Tools

ServiceNow

Jira

APIs

Databases/SQL

Job description

Siemens Technology and Services Private Limited

Profesional Junior

We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future.

Does that sound like you? Then it seems like you’d make a great addition to our vibrant team.

We are looking for L2 Technical Analyst.

Before our software developers write even a single line of code, they have to understand what drives our customers. What is the environment? What is the user story based on? Implementation means – trying, testing, and improving outcomes until a final solution emerges. Knowledge means exchange – discussions with colleagues from all over the world.

This is your role. What part will you play?

• Own and resolve L2 incidents, perform advanced triage, log analysis, and fix orchestration.
• Maintain transparent stakeholder communication and timely incident updates.

Service Requests & User Access

• Fulfil L2 Standard service requests raised by our Business Units with appropriate SoD and least-privilege practices.
• Support user provisioning/entitlement reviews in line with Siemens ISMS controls.

Compliance & Security

• Adhere to ITIL/ITSM processes (Incident/Change/Problem), ISMS, data protection (e.g., GDPR), and audit requirements.
• Ensure logging, monitoring, and evidence are complete for controls and audits; remediate findings promptly.
• Serve as the bridge between Business users/Customers, L3/DevOps, Infrastructure, Cybersecurity, and Business Operations.
• Identify automation opportunities (e.g., self-healing, alert tuning, runbook automation) and drive CIP/Lean improvements.
• Provide operational reporting (SLA, MTTR, incident trends, service health) and contribute to service reviews.
• Solid experience in application/production support and integrations (APIs,
• Databases/SQL: Issue analysis, data validation, and performance triage.
• Familiarity with ServiceNow (tickets, CMDB, change), Jira for ops tasks.
• Analytical, structured problem-solver with strong ownership and customer focus.
• Clear, concise communicator for technical and business stakeholders.
• Bachelor’s in Computer Science/IT/Engineering (or equivalent experience).
• ITIL Foundation preferred; exposure to ISMS/audit environments is a plus.

Create a better #TomorrowWithUs!

This role is in Chennai, where you’ll get the chance to work with teams impacting entire cities, countries – and the craft of things to come.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds (http://www.siemens.com/careers/digitalminds )