IT Sales Trainee

Binary Semantics Ltd.; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Medical Insurance

Retention/Loyalty Bonus

Incentives – Daily, Weekly, Monthly &/

Quarterly Incentives

5 Days Working – US Shifts

Job summary

Binary Semantics Ltd. in Gurgaon (Sector 18) invites fresh graduates to join our US night shift as part of the voice process and customer support team.

You will engage with customers, upsell products, and aim to deliver exceptional service while meeting targets in a rotational night schedule. We offer the chance to work on a global клиент portfolio with competitive entry-level compensation, loyalty bonuses, and incentives.

Qualifications

• Freshers are welcome.
• Strong communication skills (verbal and written) and basic computer literacy.
• Ability to multitask and manage time effectively.

Responsibilities

• Help customers with queries and sell our products and services.
• Upsell and cross-sell brand products and services.
• Handle customer queries and provide exceptional service.
• Maintain productivity and achieve targets.
• Meet call quality requirements per guidelines.
• Demonstrate motivation for sales and relationship building.

Skills

Phone skills

Verbal skills

Written skills

Multitasking

Interpersonal skills

Time management

Computers

Upselling

Job description

Job Location: Gurgaon (Sector 18, Electronic City)

Required Experience: FRESHERS (0 Years)

** US Shift (Night Shift) - Rotational **

Major Focus: US Voice Process, Customer support, Upselling

About Binary Semantics Ltd.

We are a client centric global software development company offering IT services, Consulting services and Knowledge services across several industry segments such as Automobiles, Manufacturing, FMCG, Technology, Insurance, Travel, Hospitality and B2B Publishing. Our global operations spread across USA, Canada, Europe and India. We leverage our strong technology expertise and deep industry knowledge to develop customized solutions and services.

Responsibilities:

• Helping the customer with their query and sell our products and services.
• Up-selling and cross-selling brand products and services of Technology leading brands.
• Responsible for effectively handling customer queries and providing exceptional customer service.
• Maintaining Consistent Productivity and consistently achieving assigned targets.
• Meet Call Quality requirements according to Call Monitoring Guidelines.
• Motivation for Sales, Sales Planning, Implementation & Rapport Building
• Establish, develop and maintain positive business and customer relationships Ideally, you should have:
• Strong phone, verbal & written communication skills along with active listening
• Ability to multitask (Type & Talk)
• Pro-active and should carry a positive attitude.
• Excellent inter-personal skills
• Prioritizing, time management and organizational skills
• Basic understanding of Computers is preferred

We offer:

• Competitive salary for Fresher Entry level as per BPO process
• Retention/Loyalty Bonus payable after 1 year completion
• No limits on earning Incentives – Daily, Weekly, Monthly & Quarterly
• Medical Insurance
• 5 Days Working – US Shifts - Rotational
• Both Side A/C Cabs provided - For Gurugram Location/South Delhi/Janakpuri/Central Delhi