IT Release Manager

Chubb European Group Ltd.; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Chubb European Group Ltd. in Bengaluru is seeking a Release Manager to own the end-to-end release lifecycle, from planning through post-deployment review, ensuring governance across deployments and a reliable release cadence in a cloud-native environment.

This role emphasizes ITSM discipline, agile delivery alignment, and continuous improvement through PIRs and audits, collaborating with DevOps/CI-CD teams to optimize release workflows.

Responsibilities

• Operate end-to-end Release Management for major deployments.
• Coordinate major releases into production outside business hours when required.
• Maintain Release Calendar with development teams, operations, project managers, and stakeholders.
• Establish and maintain mechanisms for reporting on release progress and gate criteria.
• Act as primary point of contact for production release and change requests; CAB tasks.
• Contribute to Post Implementation Reviews (PIRs) and drive improvements.
• Conduct regular audits to ensure compliance with the Release Management Policy.
• Drive continual service improvement across the release management process.
• Collaborate with Agile delivery teams to integrate release practices in sprint and PI planning.
• Support senior leadership with financial awareness, people engagement, and governance activities.
• Monitor deployment pipelines and work with DevOps/CI-CD teams to automate and improve release workflows.
• Stay current with ITSM trends and emerging release tooling.

Job description

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: http://www.chubb.com/

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape. We offer an environment where you will be part of an organisation that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

Job Title: Release Manager

Function/Department: Technology

Location: Bangalore

Employment Type: Full-time

Position Overview

• As a Release Manager, you will own the end-to-end release lifecycle -- from planning through to post-deployment review -- ensuring best practices and governance are upheld across all application deployments and service introductions into production. You will collaborate closely with development teams, operations, project managers, and business stakeholders to maintain a reliable and efficient release cadence aligned with agile delivery. This role is ideal for someone who thrives in a fast-paced, cloud-native environment and brings strong ITSM discipline to complex, multi-team delivery programmes.

Key Responsibilities

• Operate and manage the end-to-end Release Management process for all major deployments, ensuring adherence to the Release Management Standard

• Act as the focal point for major releases into the production environment, including coordination and support outside business hours when required

• Develop and maintain the Release Calendar in collaboration with development teams, operations, project managers, and stakeholders

• Establish and maintain mechanisms for reporting on release progress and ensuring all release gate criteria are met prior to deployment

• Act as primary point of contact for all production release and change requests; assess and present requests for CAB meetings

• Contribute to Post Implementation Reviews (PIRs) and drive improvement initiatives based on findings

• Conduct regular audits to ensure compliance with the Release Management Policy

• Drive continual service improvement across the release management process

• Collaborate with Agile delivery teams to integrate release management practices within sprint and PI planning cycles

• Support senior leadership with financial awareness, people engagement, and corporate compliance activities

• Monitor deployment pipelines and work with DevOps/CI-CD teams to automate and improve release workflows

• Stay current with industry trends, ITSM best practices, and emerging release tooling