IT Release Manager

Chubb Life Hong Kong; Bangalore Rural; On-site; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Hybrid work environment

Health coverage

Professional development programs

Job summary

Chubb is seeking a Release Manager to own end-to-end release lifecycles in a cloud-native environment in Bangalore. You will collaborate with development, operations, and business stakeholders to ensure reliable deployment cadences and governance across all production releases.

The role requires 5+ years in ITSM with release/change focus, ITIL v4, strong communication, and willingness to support outside-hours deployments. Join a fast-paced, globally connected team at Chubb India.

Qualifications

• Bachelor's degree in IT/CS or related discipline.
• Minimum 5 years in IT Service Management with Release/Change focus.
• ITIL v4 Knowledge including Foundation certification.
• Experience with ITSM platforms (ServiceNow, FreshWorks, BMC).
• Strong MS Office reporting and analytics capabilities.
• Agile/SCRUM experience preferred; effective stakeholder communication.
• Willingness to support deployments outside standard hours.

Responsibilities

• Own end-to-end Release Management lifecycle for major deployments.
• Coordinate and support releases outside business hours when required.
• Maintain Release Calendar with teams and stakeholders.
• Report release progress and ensure gate criteria are met before deployment.
• Serve as primary contact for production releases and change requests.
• Contribute to PIRs and drive improvements based on findings.
• Audit compliance with Release Management policies.
• Drive continuous service improvements in release processes.
• Collaborate with Agile teams to embed release practices in sprints.
• Support leadership with financial awareness and governance activities.
• Monitor deployment pipelines with DevOps/CI-CD teams to automate workflows.
• Stay updated on ITSM trends and new release tooling.

Skills

ITIL v4 Foundation

Stakeholder communication

Agile/SCRUM

Analytical troubleshooting

Multi-tasking

English communication

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

FreshWorks

BMC

Azure DevOps

Job description

Job Description:

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: http://www.chubb.com/

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape. We offer an environment where you will be part of an organisation that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

Job Title: Release Manager

Function/Department: Technology

Location: Bangalore

Employment Type: Full-time

Position Overview

• As a Release Manager, you will own the end-to-end release lifecycle -- from planning through to post-deployment review -- ensuring best practices and governance are upheld across all application deployments and service introductions into production. You will collaborate closely with development teams, operations, project managers, and business stakeholders to maintain a reliable and efficient release cadence aligned with agile delivery. This role is ideal for someone who thrives in a fast-paced, cloud-native environment and brings strong ITSM discipline to complex, multi-team delivery programmes.

Key Responsibilities

• Operate and manage the end-to-end Release Management process for all major deployments, ensuring adherence to the Release Management Standard

• Act as the focal point for major releases into the production environment, including coordination and support outside business hours when required

• Develop and maintain the Release Calendar in collaboration with development teams, operations, project managers, and stakeholders

• Establish and maintain mechanisms for reporting on release progress and ensuring all release gate criteria are met prior to deployment

• Act as primary point of contact for all production release and change requests; assess and present requests for CAB meetings

• Contribute to Post Implementation Reviews (PIRs) and drive improvement initiatives based on findings

• Conduct regular audits to ensure compliance with the Release Management Policy

• Drive continual service improvement across the release management process

• Collaborate with Agile delivery teams to integrate release management practices within sprint and PI planning cycles

• Support senior leadership with financial awareness, people engagement, and corporate compliance activities

• Monitor deployment pipelines and work with DevOps/CI-CD teams to automate and improve release workflows

• Stay current with industry trends, ITSM best practices, and emerging release tooling

Qualifications

Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related discipline
• Minimum 5 years of proven experience in an IT Service Management function, with a focus on Release Management or Change Management; Incident, Problem, or Configuration Management also considered
• Experience and knowledge of ITIL v4, including at least Foundation certification
• Strong understanding of all aspects of IT Service Management - Incident, Problem, Change, and Configuration Management
• Hands-on experience with ITSM platforms such as ServiceNow, FreshWorks, BMC, or equivalent tools
• Ability to process information and generate analysis and reports using MS Office suite
• Agile/SCRUM Software Development lifecycle experience preferred
• Proven ability to communicate effectively with stakeholders across all levels of business and IT, including senior leadership
• Strong multitasking ability and analytical problem-solving skills with minimal supervision
• Availability to support deployments outside standard business hours (one weekend and two weekday evenings per month minimum)
• Self-starter with a proactive, investigative mindset - willing to challenge assumptions and drive process rigour
• Strong interpersonal and written communication skills in English
• Preferred Qualifications:
• ITIL v4 Managing Professional or Strategic Leader certification
• Experience with Azure DevOps or equivalent CI/CD tooling in the context of release governance and pipeline orchestration
• Exposure to large-scale enterprise environments, particularly within financial services or insurance
• Familiarity with containerisation technologies (Docker, Kubernetes) and cloud platforms such as Azure or AWS

Why Join Us?

• Be at the forefront of digital transformation in the insurance industry.
• Lead impactful initiatives that simplify claims processing and enhance customer satisfaction.
• Work alongside experienced professionals in a collaborative, innovation-driven environment.

Why Chubb?

Join Chubb to be part of a leading global insurance company!

Our constant focus on employee experience, along with a start-up-like culture, empowers you to achieve impactful results.

• Industry leader:Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence
• A Great Place to Work:Chubb India has been recognised as a Great Place to Work®for the years 2023-2024, 2024-2025 and 2025-2026
• Laser focus on excellence: At Chubb, we pride ourselves on our culture of greatness, where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results
• Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter
• Growth and success: As we continue to grow, we are steadfast inour commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

Employee Benefits

Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision-related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

• Savings and Investment plans:We provide specialised benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances
• Upskilling and career growth opportunities:With a focus on continuous learning, we offer customised programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.
• Health and Welfare Benefits:We care about our employees’ well-being in and out of work and have benefits like a hybrid work environment, an Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.