IT Project Technology Lead - Vice President

Citigroup Inc.; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Citigroup Inc. in Pune is seeking an experienced IT Systems Administrator to drive Atlassian cloud evolution, configuring Jira and Confluence at scale and guiding the migration from Data Center sites to Jira Cloud.

You will build dashboards and automate processes using Python, PowerShell, ScriptRunner, and REST APIs, ensuring governance within a regulated financial environment. This role focuses on AI-enabled delivery capabilities, knowledge management, and improved planning and reporting for

Qualifications

• 10 years’ experience with the Atlassian estate and complex integrations.

Responsibilities

• Configure and maintain a single target Jira Cloud template and reusable project patterns across agile delivery.
• Use migration tools and dry-runs to orchestrate discovery, mapping, and execution of migrations.
• Replace on-prem plugins with cloud equivalents and enable automations with ScriptRunner.
• Design and maintain Jira/Confluence Cloud automations and AI-assisted workflows to improve governance.

Skills

Atlassian suite

Automation scripting

Python scripting

PowerShell scripting

Data visualization

Education

Bachelor's degree

Master's degree preferred

Tools

ScriptRunner

Zephyr

GitHub

SQL

Power BI

Tableau

REST APIs

Job description

Intermediate–senior level role IT Systems Administrator with strong experience in administering and developing Atlassian. The role focuses on configuring, standardizing, automating, and evolving Jira and Confluence Cloud platforms at scale. While a primary objective is the migration of multiple Data Center instances to a governed Jira Cloud operating model, the role will also support modernization of work management, reporting, knowledge management, and AI-enabled delivery capabilities across project, programme, PMO, and portfolio functions.

Responsibilities

• Configure and maintain a single target Jira Cloud template (issue types, workflows, fields, schemes, permissions) and reusable project patterns across iterative and agile delivery models
• Use Cloud Migration tools (e.g. JCMA) and sandbox dry‑runs to orchestrate discovery, mapping, freeze, execution, and aftercare per migration; perform pre/post checks, reconcile key IDs/links, and coordinate go/no‑go.
• Replace on‑prem‑only plug‑ins with cloud equivalents or native capabilities (i.e. use ScriptRunner to enable automations and validations; Zephyr Enterprise as standard test management; Git integrations for GitHub, Lightspeed, Release on Demand
• Design and maintain Jira/Confluence Cloud automations and scripted behaviours (e.g., field validation, standardized transitions, evidence extraction), leveraging automation and AI-assisted workflows where appropriate to improve delivery efficiency and governance.

• Configure JSM portals, automations, and reporting to support ITSM/incident flows and access processes.
• Build enterprise dashboards, migration reporting, and decision-support metrics for PMO, programme, portfolio and executive consumers; contribute to data-driven reporting and management information capabilities

• Act as migration SME with functional champions; support wave capacity planning, success metrics, and enable standardization.
• Risk & controls: Maintain auditable migration evidence (pre/post DQ checks, sign‑offs, RCA post‑restoration), ensure compliance with policies, and participate in control assessments.
• Support the development of reusable reporting, automation, and AI-enabled capabilities utilizing Jira, Confluence, and related management data sources to improve planning, governance, and execution visibility.

• Support Confluence Cloud standardization and migration activities including content organization, governance, automation, metadata management, and knowledge‑management modernization.

Required Skills and Qualifications:

• 10 years’ experience of the Atlassian estate with demonstrable experience of building complex integration and automations.
• Ability to use scripting languages such as Python and PowerShell to automate administration, reporting, integrations, and operational processes

• Experience building dashboards, reporting solutions, or management-information capabilities using Jira, Confluence, APIs, SQL, Python, Power BI, Tableau, or equivalent technologies

• Experience integrating Atlassian platforms with development, testing, automation, and cloud technologies (e.g. GitHub, ScriptRunner, Zephyr, REST APIs, CI/CD pipelines)

• Understanding of Software Development Lifecycle and ability to apply this to system administration tasks ensuring all changes are thoroughly tested and deployed in a controlled manner.
• Excellent communication skills, capable of working with cross-functional teams and managing stakeholder expectations.
• Excellent problem-solving skills and the ability to manage complex systems efficiently.
• Experience of working in a highly regulated industry would be beneficial.
• Ability to manage a range of stakeholders across the Bank. Demonstrated ability to both work independently and partner with virtual teams in a high‑pressure matrix environment
• Thorough understanding of IT security and compliance and the importance of these in a regulated environment.

Preferred Qualifications:

• Professional certification in Atlassian administration.
• Experience in financial services or large complex and/or global environment preferred

• Experience evaluating or implementing AI, automation, Agentic AI, or AI‐assisted workflow capabilities to improve delivery, reporting, operational efficiency, or knowledge discovery

Education
Bachelor’s/University degree; Master’s degree preferred.

Job Family Group:

Technology

Job Family:

Technology Project Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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