IT Operations support specialist

Megan Soft Inc; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Megan Soft Inc in Chennai, India, seeks a Specialist in Mainframe operations to keep critical infrastructure reliable 24x7. You will manage z/OS environments, respond to alerts, and coordinate with global teams to support business continuity and performance.

Ideal candidates have 5+ years in mainframe operations, with strong knowledge of JES2/JES3, CA7 and IBM Utilities. Night shift may be required; Bachelor’s degree is required.

Qualifications

• Specialist Exp: 5+ experience in relevant field.
• Bachelor's Degree required.

Responsibilities

• Ensure high availability of Mainframe computing platform including hardware and software components.
• Monitor Mainframe Consoles, HMC, TEP and related tools; respond to system alerts and production issues.
• Provide first line support for z/OS, JES2 and JES3 and middleware issues; perform first-level diagnosis and escalate as needed.
• Perform routine health checks, apply patches or fixes as directed and IPL/POR maintenance.
• Maintain run books, incident logs and participate in disaster recovery planning/testing.

Skills

JES2

MVS

TSO/ISPF

JES3

IMS

CA7

IBM Utilities

Education

Bachelor's Degree

Job description

Position Description:

Employee in this job function is responsible for ensuring reliable and efficient operations of physical or virtual servers, and other business critical infrastructure components and manage a 24x7 team of 30 team members. They oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health.

Key Responsibilities:

• 1. Responsible for day-to-day operations of Mainframe computing platform ensuring high availability including hardware and s/w components.
• 2. Manage Monitoring and Support of Mainframe Consoles, HMC, TEP and other monitoring tools. Respond to system alerts, abends (abnormal ends), and production issues.
• 3. Provide first line support for all z/OS, JES2 and JES3 and middleware issues using documented operating procedures. Perform first-level diagnosis, elevate to system programmers or application teams if needed.
• 4. Support regular maintenance activitiesIPL/POR. Perform routine health checks and apply patches or fixes as directed.
• 5. Maintain accurate operational procedures, run books, and incident logs.
• 6. Participate in disaster recovery planning and testing.
• 7. Suggest automation opportunities and process improvements.
• 8. Mainframe Batch Event Monitoring (CA7) & Scheduling, Mainframe Online transaction Failure Handling and Batch and first line closure of issues.
• 9. Manage bridge calls during incidents.
• 10. Responsible for Event management, Incident Management, Problem Management, Request Fulfillment and Knowledge Management adherence with ITSM framework
• 11. Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA; Ensure escalation of tickets to next level according to Prose within SLA time.
• 12. To work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross functional teams
• 13. Participate standup meeting on daily basis and discuss operational issues
• 14. Actively participate in the analysis and review of proposed system configuration changes/maintenance
• 15. Focus on Process adherence, process improvements, knowledge management and Problem Management
• 16. Support efforts on Security & Control processes and Audit comments
• 17. Support 24/7 operations & flexible timings, Global operations support
• 18. Support Automation through Scripts (JCL and Rexx) & RPA(Pega)

Skills Required:

JES2, MVS, TSO/ISPF, JES3, IMS, CA7, IBM Utilities

Skills Preferred:

N/A

Experience Required:

Specialist Exp: 5+ experience in relevant field

Experience Preferred:

0

Education Required:

Bachelor's Degree

Additional Safety Training/Licensing/Personal Protection Requirements:

Additional Information :

Willing to working night shift is must .