IT Operations Analyst I

Jobtailor; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Jobtailor in Hyderabad is seeking an experienced Production Support professional to monitor applications, manage incidents, and document standardized processes for daily activities. You will research production anomalies and mentor team members while providing expert guidance to ensure system stability.

The role requires coordinating troubleshooting calls, maintaining 24x7 coverage, and a solid understanding of US healthcare workflows such as claims, eligibility, and payments.

Qualifications

• 3+ years in Production support activities.
• Formal graduate degree and relevant expertise in a Production support activity.
• Ability to lead and coordinate troubleshooting calls.
• Multitask across technical and reporting tasks, with shift hand-offs.
• Flexible availability for consistently and evenly distributed 24/7/365 shifts.
• Strong written and verbal communication skills.
• Conceptual understanding of theories, practices, and procedures in a Production Support environment.
• Good understanding of the US Healthcare system (Payer, Provider, PBM).
• Experience or exposure to production monitoring and support, including IWA, UC4, and AppDynamics.
• Familiarity with ticketing tools and incident management processes, including ServiceNow.
• Knowledge of healthcare business workflows, including claims, eligibility, and payments.
• Willingness to work weekly/bi-weekly 24×7 shifts.
• Strong attention to detail and ability to follow SOPs.
• Calm and structured approach to handling production issues.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor applications and processes for issues and recommend long-term remediation steps.
• Create documented processes for daily activities.
• Research and advise on production anomalies.
• Apply functional knowledge to remediate anomalies.
• Support incident management requests.
• Work with support teams to define root causes and replicate issues.
• Work with support teams to remediate issues.
• Verify environment stability.
• Serve as a subject matter expert on processes and systems.
• Mentor and train team members.
• Lead and coordinate troubleshooting calls.
• Perform shift hand-offs in a 24/7/365 service delivery environment.

Skills

Production Support Experience

Incident Management

Healthcare System Knowledge

Troubleshooting Coordination

Process Documentation

Education

Formal Graduate Degree

Tools

ServiceNow

IWA

UC4

AppDynamics

Ticketing Tools

Job description

• Monitor applications and processes for issues and recommend long-term remediation steps


• Create documented processes for daily activities


• Research and advise on production anomalies


• Apply functional knowledge to remediate anomalies


• Support incident management requests


• Work with support teams to define root causes and replicate issues


• Work with support teams to remediate issues


• Verify environment stability


• Serve as a subject matter expert on processes and systems


• Mentor and train team members


• Lead and coordinate troubleshooting calls


• Perform shift hand-offs in a 24/7/365 service delivery environment

Requirements

• 3+ years in Production support activities


• Formal graduate degree and relevant expertise in a Production support activity


• Ability to lead and coordinate troubleshooting calls


• Ability to multitask and perform diverse technical and reporting tasks, with shift hand-offs


• Flexible availability for consistently and evenly distributed 24/7/365 shifts


• Strong written and verbal communication skills


• Conceptual understanding of theories, practices, and procedures in a Production Support environment


• Good understanding of the US Healthcare system (Payer, Provider, PBM)


• Experience or exposure to production monitoring and support, including IWA, UC4, and AppDynamics


• Familiarity with ticketing tools and incident management processes, including ServiceNow


• Knowledge of healthcare business workflows, including claims, eligibility, and payments


• Willingness to work weekly/bi-weekly 24×7 shifts


• Strong attention to detail and ability to follow SOPs


• Calm and structured approach to handling production issues


• Ability to work independently and as part of a team

Core Competencies

Demonstrates expertise in Production Support activities, including incident management, troubleshooting, and process documentation. Possesses a strong understanding of the US Healthcare system and the ability to mentor team members while ensuring operational stability in a 24/7 service delivery environment.

Highest-signal resume keywords

• Production Support Experience


• Incident Management


• Healthcare System Knowledge


• Troubleshooting Coordination


• Process Documentation

ATS Optimization Keywords

Hard Skills

• Production Monitoring


• Anomaly Remediation


• Root Cause Analysis


• Technical Reporting


• SOP Compliance

Soft Skills

• Strong Communication Skills


• Attention to Detail


• Team Collaboration


• Calm Problem-Solving


• Multitasking Ability

Certifications & Qualifications

• Formal Graduate Degree

Industry Keywords

• US Healthcare System


• Payer


• Provider


• PBM


• Claims Processing


• Eligibility Verification


• Payment Workflows

Tools & Technologies

• ServiceNow


• IWA


• UC4


• AppDynamics


• Ticketing Tools