It Network Administrator

Holiday Inn Club Vacations; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Holiday Inn Club Vacations is seeking a Network Administrator to ensure reliable, secure, and high-performance network services across on-premises, cloud, and campus environments. You will own monitoring, incident response, and proactive improvements while supporting Meraki, CUCM, and Cisco security solutions.

The role requires hands-on expertise with major networking gear, firewall platforms, and VPNs, plus strong customer service.

Qualifications

• 3+ years of experience in a Network Administrator role.
• Hands-on expertise with Cisco Meraki, Palo Alto firewalls, and CUCM.
• Experience with network monitoring and observability tools (Datadog/SolarWinds) a plus.
• Strong understanding of TCP/IP, VLANs, VPNs, NAT, and QoS.
• Experience with cloud networking concepts (Azure/AWS) is a plus.

Responsibilities

• Own network monitoring and alerting; design dashboards and tune alerts.
• Manage day-to-day network operations and implement approved changes.
• Configure Cisco Meraki infrastructure and perform deployments/upgrades.
• Administer Palo Alto firewalls and Prisma Access for secure remote access.
• Collaborate with security teams on firewall rules and compliance.
• Plan network upgrades and contribute to architecture discussions.
• Support CUCM voice platform configuration and troubleshooting.
• Maintain UPS/PDU systems and plan proactive replacements.
• Perform Wi-Fi surveys and optimize Meraki wireless deployments.
• Document and label all network equipment and create topology diagrams.

Job description

The Network Administrator is a proactive, hands-on technical professional responsible for ensuring the reliability, performance, and security of Holiday Inn Club Vacations on-premises, cloud, and campus-wide network infrastructure. This role owns network monitoring and alerting, oversees Cisco Meraki and voice administration (CUCM), maintains UPS power systems, and provides Tier-4 support for wired and wireless connectivity. The ideal candidate lives and breathes network operations, embraces continuous improvement, and delivers top-tier customer service.

ESSENTIAL DUTIES AND TASKS:

• Own network monitoring and observability: design dashboards, tune alerts, and generate trend reports in Datadog (or SolarWinds) so the network team is aware of issues before users are impacted.
• Manage day-to-day network operations: triage incidents, fulfill service requests, and execute approved changes via the internal ITSM platform.
• Configure and support Cisco Meraki infrastructure (MX firewalls, switches, wireless APs), including deployments, upgrades, and hardware replacements.
• Administer and troubleshoot Palo Alto next-generation firewalls and Palo Alto Prisma Access for secure remote connectivity.
• Collaborate with security teams to enforce network security policies, firewall rules, and compliance standards.
• Participate in network architecture planning and suggest optimizations or upgrades.
• Administer Cisco Call Manager (CUCM) voice platformvoice administration only (endpoint configuration, firmware updates, issue troubleshooting).
• Maintain and monitor APC UPS and PDU systems: track lifecycle, patch firmware, replace batteries, and plan proactive replacements to prevent outages.
• Plan and validate power requirements (120/240 V single-/three-phase) and specify correct NEMA connectors and power cords (e.g., C13/C14).
• Perform Wi-Fi surveys and basic RF troubleshooting using Ekahau; optimize Meraki wireless deployments for coverage and performance.
• Fabricate and test copper network cables (Cat5e/Cat6) to CompTIA Network+ standards.
• Execute scheduled maintenance windows (firmware upgrades, backups) following change-management procedures.
• Provide after-hours/on-call support in a rotating schedule for critical outages and urgent issues.
• Maintain clean and organized IDF/MDF environments: cable management, dust removal, disposal of old equipment, and general housekeeping.
• Deliver excellent customer service: communicate clearly, present professionally, and foster a respectful support experience.
• Collaborate with cloud and security teams to support network services in Azure and perform basic traffic diagnostics (port/protocol checks, packet captures).
• Document and label all network equipment, cables, and racks according to company standards.
• Maintain thorough ticket documentation: detailed troubleshooting notes, resolution steps, and linked knowledge articles.
• Create and update basic network diagrams (Visio, Lucidchart) for topology visibility and onboarding.
• Meet defined SLAs for ticket acknowledgment and resolution; actively monitor the queue and elevate as necessary.

EDUCATION and/or EXPERIENCE

• 3+ years of experience in a Network Administrator role, with 5+ years in a network support role.
• Hands-on expertise with Cisco Meraki firewalls, switches, Palo Alto Firewall, Prisma, and wireless solutions.
• Experience administering Cisco Call Manager (CUCM) or similar VoIP platforms.

CERTIFICATES, LICENSES, REGISTRATIONS

• CompTIA Network+ and Security+.
• Cisco CCNA, CCNP Enterprise, or Meraki CMNA.
• Palo Alto Networks or similar firewall certification.
• Microsoft Azure Fundamentals (AZ-900).

Note:

Certifications are not required at the time of hire but are expected to be obtained and maintained during employment. The company covers training and the cost of successful certification exams; however, exam retakes following unsuccessful attempts will not be reimbursed.

QUALIFICATIONS

• Strong proficiency with Datadog, SolarWinds, or comparable network monitoring tools.
• Working knowledge of APC UPS systems, power distribution, and NEMA standards.
• Ability to specify correct cabling/connectors for power and network gear.
• Proficient in Wi-Fi survey tools (Ekahau) and troubleshooting.
• Basic scripting or automation skills (Python, PowerShell) are a plus.
• Excellent communication and customer service skills.
• Working knowledge of single-mode and multimode fiber types, optics (SFP/SFP+), and best practices for campus inter-switch links.
• Ability to produce clear network diagrams and documentation using diagramming tools (Visio, Lucidchart, etc.).
• In-depth knowledge of TCP/IP, BGP, VLANs, VPNs, NAT, QoS, and wireless technologies.
• Understanding of cloud networking concepts (e.g., AWS, Azure, or GCP integrations) is a plus.
• Strong organizational and troubleshooting skills.