IT Lead

Jobtailor; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jobtailor in Pune, Maharashtra, India seeks an experienced Observability/SRE professional to design and operate telemetry systems for business-critical applications. You will implement standards for metrics, logs, and traces and drive automation across monitoring platforms.

The role emphasizes runbook creation, post-incident reviews, and collaboration with incident teams. Local office attendance is required part of each week, with IST hours and occasional on-call duties.

Qualifications

• 4–8 years in Observability/SRE/Platform/Monitoring roles supporting SaaS or enterprise applications.
• Hands-on experience with monitoring and logging tools.
• Strong grasp of distributed tracing, RED/USE/golden signals, SLI/SLO/SLA, and error budgets.
• Proficiency in Python.

Responsibilities

• Design and operate the telemetry backbone for internal platforms and business-critical applications.
• Define and implement standards for metrics, logs, traces, and profiling using tools such as OpenTelemetry collectors and exporters.
• Establish golden signals, SLIs/SLOs, and health checks for priority services.
• Automate baselining and anomaly detection.
• Create executive and on-call dashboards, service health views, and dependency maps.
• Develop alerting policy as code and reduce false positives through suppression and deduplication.
• Implement auto-remediation runbooks.
• Partner with Incident and Problem Management to accelerate triage, reduce MTTR, and drive durable RCAs and prevention actions.
• Integrate observability with CI/CD, feature flags, incident tooling, CMDB/service catalog, Slack, and Zoom
• Coach product and platform teams on instrumentation patterns, trace context, and SLO thinking
• Contribute reusable modules and templates
• Lead telemetry hygiene, monitoring platform cost/usage optimization, and performance tuning
• Ensure monitoring data is handled according to policy and implement role-based access and guardrails for sensitive logs and metrics
• Participate in an on-call rotation with follow-the-sun support

Skills

Python

SQL

Monitoring

Logging

Anomaly Detection

SLI/SLO

Telemetry Insights

Performance Tuning

Tools

OpenTelemetry

CI/CD

Slack

Zoom

CMDB

Service Catalog

Datadog

Job description

Responsibilities

• Design and operate the telemetry backbone for internal platforms and business-critical applications
• Define and implement standards for metrics, logs, traces, and profiling using tools such as OpenTelemetry collectors and exporters
• Establish golden signals, SLIs/SLOs, and health checks for priority services
• Automate baselining and anomaly detection
• Create executive and on-call dashboards, service health views, and dependency maps
• Develop alerting policy as code and reduce false positives through suppression and deduplication
• Implement auto-remediation runbooks
• Partner with Incident and Problem Management to accelerate triage, reduce MTTR, and drive durable RCAs and prevention actions
• Integrate observability with CI/CD, feature flags, incident tooling, CMDB/service catalog, Slack, and Zoom
• Coach product and platform teams on instrumentation patterns, trace context, and SLO thinking
• Contribute reusable modules and templates
• Lead telemetry hygiene, monitoring platform cost/usage optimization, and performance tuning
• Ensure monitoring data is handled according to policy and implement role-based access and guardrails for sensitive logs and metrics
• Participate in an on-call rotation with follow-the-sun support

Requirements

• 4–8 years in Observability/SRE/Platform/Monitoring roles supporting SaaS or enterprise applications
• Hands-on experience with monitoring and logging tools
• Strong grasp of distributed tracing, RED/USE/golden signals, SLI/SLO/SLA, and error budgets
• Proficiency in common languages such as Python
• Experience with AWS
• Comfortable operating within Incident/Problem/Change frameworks
• Ability to create runbooks, RCAs, and post-incident reviews
• SQL or log query languages
• Ability to translate telemetry into insights and narratives
• Clear communication and collaboration skills; calm during outages
• Service maps/dependency modeling, synthetic/RUM design, APM transaction tuning, and log schema governance are nice to have
• Experience integrating observability with CMDB/service catalog and feature flag systems is nice to have
• Certifications such as AWS or Datadog are nice to have
• Must be physically located and plan to work from Maharashtra; the requisition location is Pune, India
• Must attend the local office for part of the week
• Core hours aligned to IST, with occasional off-hours participation for major incidents or change windows

Core Competencies

Demonstrates expertise in designing and operating telemetry systems for business-critical applications, with a strong focus on observability, incident management, and automation. Proficient in implementing monitoring standards and translating telemetry data into actionable insights.

Highest-signal resume keywords

• Observability Engineering
• Distributed Tracing
• AWS Proficiency
• Runbook Creation
• Incident Management

Hard Skills

• Python
• SQL
• Monitoring Tools
• Logging Tools
• Anomaly Detection
• Metrics Standards
• Service Level Indicators
• Service Level Objectives
• Telemetry Insights
• Performance Tuning

Soft Skills

• Clear Communication
• Collaboration
• Calm Under Pressure

Certifications & Qualifications

• AWS Certification
• Datadog Certification

Industry Keywords

• SaaS Applications
• Monitoring Frameworks
• Incident Response
• Change Management
• Telemetry Hygiene

Tools & Technologies

• OpenTelemetry
• CI/CD Integration
• Slack
• Zoom
• CMDB
• Service Catalog