SRE Expert

HCLTech; Bengaluru; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

HCLTech in Bengaluru seeks an experienced Site Reliability Engineer to implement and mature SRE practices across the production stack, including SLI/SLO governance, error budgets, and service health management.

You will design end-to-end observability using Splunk Observability Cloud, Splunk ITSI and Splunk Enterprise; automate alerting; drive incident response improvements with RCA-based actions; mentor junior engineers and contribute to postmortems.

Qualifications

• 8+ years of experience in Site Reliability Engineering, Production Support, Observability, or related roles.
• Strong hands-on experience implementing SRE practices including SLI, SLO, Error Budgets, reliability governance, and service health management.
• Experience with Splunk Observability Cloud, Splunk ITSI, and Splunk Enterprise.

Responsibilities

• Implement and institutionalize SRE practices including SLIs, SLOs, Error Budgets, reliability reviews, and service health management.
• Design and implement end-to-end observability solutions using Splunk Observability Cloud, Splunk ITSI, and Splunk Enterprise.
• Configure and maintain business service monitoring, KPI frameworks, service health dashboards, event analytics, and business observability capabilities.

Skills

SRE Practices

SLI/SLO

Error Budgets

Observability

Splunk Cloud

ITSI

Splunk Enterprise

Incident Management

AIOps

Automation

Tools

Splunk Observability Cloud

Splunk ITSI

Splunk Enterprise

OpenTelemetry

Python

Ansible

Job description

• Implement and institutionalize SRE practices including SLIs, SLOs, Error Budgets, reliability reviews, and service health management


• Design and implement end-to-end observability solutions using Splunk Observability Cloud, Splunk ITSI, and Splunk Enterprise


• Define and manage alert quality standards to reduce noise, eliminate alert fatigue, and improve incident response effectiveness


• Configure and maintain business service monitoring, KPI frameworks, service health dashboards, event analytics, and business observability capabilities


• Implement AIOps capabilities including event correlation, anomaly detection, intelligent alerting, and operational analytics


• Drive continuous improvement initiatives to improve MTTD, MTTR, MTBF, service reliability, and operational efficiency


• Integrate monitoring, logging, ITSM, cloud, application, infrastructure, and third-party platforms to enable end-to-end observability


• Support incident management, problem management, RCA, and blameless postmortem activities


• Partner with application, cloud, platform, and operations teams to improve production readiness and operational resilience


• Develop automation solutions for monitoring, alerting, reporting, remediation, and operational workflows


• Participate in Agile ceremonies, reliability reviews, and continuous service improvement programs

Skill Requirements

Must Have Skills:

• 8+ years of experience in Site Reliability Engineering, Production Support, Application Support, Observability, Operations Engineering, or related roles


• Strong hands-on experience implementing SRE practices including SLI, SLO, Error Budgets, reliability governance, and service health management


• Strong expertise with Splunk Observability Cloud (OpenTelemetry, Infrastructure Monitoring, APM, RUM, Synthetic Monitoring)


• Strong expertise with Splunk ITSI (Event Analytics, Service Modeling, KPI Management, Glass Tables, Service Health Monitoring, Business Observability)


• Strong expertise with Splunk Enterprise (Logging, SPL, Log Analytics, Dashboarding)


• Experience implementing alert quality management, alert rationalization, and noise reduction initiatives


• Experience with Incident Management, Problem Management, RCA, and Blameless Postmortems


• Experience implementing AIOps and intelligent operations capabilities


• Hands-on experience integrating observability platforms with applications, cloud services, infrastructure, ITSM platforms, and enterprise tools


• Experience supporting business applications including custom applications (Java, .NET and other technologies running on VM and container platforms), SAP, Salesforce, and SaaS/COTS platforms


• Experience with automation technologies to reduce the operational toil (Ansible, Python, RPA and other automation platforms)


• Strong analytical, problem-solving, communication, and stakeholder management skills

Other Requirements

Good to Have Skills:

• Knowledge of DevOps practices, CI/CD pipelines, GitOps, and release automation


• Experience with Platform Engineering and Internal Developer Platforms (IDP)


• Experience with Resilience Engineering and Chaos Engineering practices


• Exposure to Agentic AI, AI-driven Operations, and AI-assisted observability solutions


• Experience with cloud platforms including Azure, AWS, and GCP


• Splunk, SRE, Cloud, or Observability-related certifications