IT Intern

Amaha; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Amaha is seeking an IT operations team member to provide first-line endpoint support for Windows and macOS, ensuring minimal downtime and high user satisfaction. You will assist with patching, VPN access, and secure identity controls while maintaining hardware/software inventories.

The role emphasizes security awareness, proactive problem solving, and clear communication with non-technical staff to support a fast-growing mental health startup in India.

Qualifications

• Strong working knowledge of Windows and macOS environments.
• Understanding of IP, DNS, VPN concepts and troubleshooting.
• Basic data privacy, anti-virus management, and access control principles.

Responsibilities

• Endpoint support troubleshooting for internal teams across Windows and Mac.
• Assist in patch management processes and VPN configuration for secure remote access.
• Handle user account creation, permissions, and access revocation across internal tools.
• Maintain an accurate inventory of hardware and software assets and track procurement or repairs.
• Monitor and manage anti-virus solutions to protect organizational assets.
• Assist in management and monitoring of Data Loss Prevention (DLP) solutions.

Skills

Operating systems

Networking basics

Security awareness

Technical curiosity

Communication

Job description

• Endpoint Support Troubleshooting: Provide first-level technical support for internal teams, troubleshooting issues across Windows and Mac operating systems to ensure minimum downtime.
• Security Patch Management: Assist in regular patch management processes and manage VPN configurations to ensure secure remote access for employees.
• Access Management: Handle user account creation, permissions, and access revocation across various internal tools and systems, ensuring strict adherence to security protocols.
• Inventory Asset Management: Maintain an accurate inventory of hardware and software assets, tracking assignments and managing procurement or repairs as needed.
• System Protection: Monitor and manage anti-virus solutions to protect organizational assets from external threats.
• Data Security: Assist in the management and monitoring of Data Loss Prevention (DLP) solutions to safeguard sensitive company information.

Key Responsibilities

• Endpoint Support Troubleshooting: Provide first-level technical support for internal teams, troubleshooting issues across Windows and Mac operating systems to ensure minimum downtime.
• Security Patch Management: Assist in regular patch management processes and manage VPN configurations to ensure secure remote access for employees.
• Access Management: Handle user account creation, permissions, and access revocation across various internal tools and systems, ensuring strict adherence to security protocols.
• Inventory Asset Management: Maintain an accurate inventory of hardware and software assets, tracking assignments and managing procurement or repairs as needed.
• System Protection: Monitor and manage anti-virus solutions to protect organizational assets from external threats.
• Data Security: Assist in the management and monitoring of Data Loss Prevention (DLP) solutions to safeguard sensitive company information.

Skills Qualifications

• Operating Systems: Strong working knowledge of Windows and macOS environments.
• Networking Basics: Understanding of basic networking concepts (IP, DNS, VPN) and troubleshooting.
• Security Awareness: Basic understanding of data privacy, anti-virus management, and access control principles.
• Technical Curiosity: Willingness to learn about patch management tools, DLP solutions, and enterprise security frameworks.
• Communication: Ability to communicate technical issues clearly to non-technical staff.

Desired Qualities

• Problem-Solving Skills: Ability to troubleshoot and solve problems efficiently and provide practical solutions.
• Communication Skills: Strong verbal and written communication skills to effectively collaborate with team members.
• Adaptability: Flexibility to adapt to new technologies and challenges, showing a willingness to learn and grow within the role.
• Attention to Detail: Keen attention to detail when managing access rights and inventory logs to prevent future issues.
• Proactive Attitude: Takes initiative to identify issues and opportunities before they become problems.

What Is It Like Working At Amaha

• The learning opportunities are limitless and we guarantee an exciting and transparent work culture.
• You will get the chance to contribute to a thriving start-up providing mental health solutions to millions of Indians!
• This Includes:
  • Working in a supportive, collaborative, and entrepreneurial atmosphere.
  • Being part of a work culture that is driven by creativity and excellence.
  • Our team is (mostly) young, energetic, the best at what they do, and growing every day.
  • You will be working alongside people who are passionate about their work and can teach you skills across several domains and fields.