IT Infrastructure Specialist

Talentfleet Solutions Pvt Ltd; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Talentfleet Solutions Pvt Ltd is seeking an IT operations professional to manage Azure infrastructure, AVD, and related endpoints. You will operate within a multinational context, coordinating with teams in Denmark, Poland, and India, and ensuring timely incident resolution and change management.

The role requires hands-on Azure and VDI experience, ITSM familiarity, and strong English communication. European hour overlap is expected, with on-call responsibilities and a focus on runbook upkeep.

Qualifications

• Hands-on experience with Microsoft Azure infrastructure (networking, VMs, Entra ID).
• Experience with Azure Virtual Desktop or Citrix and endpoint management (Intune).
• Familiarity with ITSM processes: incident, problem, and change.

Responsibilities

• Handle incidents, service requests, and changes for Azure infra and AVD/Citrix.
• Own or share ticket queues to meet SLAs and escalate when needed.
• Monitor health of infrastructure and respond to alerts.

Skills

Azure infrastructure

Azure Virtual Desktop

ITSM processes

English communication

Cross‑team collaboration

On-call readiness

Tools

Ivanti

Azure DevOps

Entra ID

Intune

Job description

Talentfleet Solutions Pvt Ltd | Full time

Talentfleet was founded with the idea of streamlining thehiring and HR processes of organizations across sectors. We are highlyexperienced in both startup and enterprise grade hiring requirements, and ourcurated talent database is expansive. Our process-driven approach with in-depthunderstanding of core organizational needs ensures that our service experienceis industry-grade and beyond.

About our client

Our Client is a global provider of tailor-made transport and logistics solutions specifically designed to meet the requirements of our clients. The heart of our client is +2,700 specialised employees from over 80 offices around the world.

Job Description

• Handle incidents, service requests, and changes for Azure infrastructure (networking, VMs, connectivity) and AVD/endpoint environments, working within the team's ITSM tooling (Ivanti/Azure DevOps)
  
• Own or share ticket queues, ensuring SLAs are met and escalating appropriately
  
• Monitor infrastructure and AVD environment health (performance, availability, session host issues) and respond to alerts
  
• Perform routine operational tasks: patching, session host image updates, FSLogix profile management, capacity/scaling checks
  
• Serve as the primary point of contact during European non-business hours, ensuring operational coverage and coordination of support escalations.
  
• Maintain and improve runbooks and knowledge base articles to reduce reliance on individual team members
  
• Support change and problem management processes, including root-cause analysis for recurring issues
  
• Collaborate daily with the Denmark and Gdansk-based team members on handovers and shared incidents
  

Requirements

• Hands-on operational experience with Microsoft Azure infrastructure (networking, VMs, Entra ID)
  
• Hands-on experience administering or supporting Azure Virtual Desktop (host pools, session hosts, FSLogix) or Citrix, plus endpoint management (Intune or similar)
  
• Working knowledge of ITSM processes: incident, problem, and change management
  
• Good English communication skills, written and spoken — this team operates daily across Denmark, Poland, and India, so clear, professional communication is essential
  
• Comfort working in and around an established environment — the patience to understand how things are set up before changing them
  
• Willingness to work hours that overlap with European team members for handovers and on‑call
  
• Bonus: experience in a Global Capability Center (GCC) or MSP operations environment, or in shipping/logistics.
  
• Virtualization & EUC: Citrix, VMware, Azure Virtual Desktop, Nerdio Manager for AVD
  
• Endpoint: Intune
  
• Infrastructure: Server Management, Storage, Backup