IT Infrastructure Consultant I

Allstate; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Allstate India is seeking an Infrastructure Consultant I for Bengaluru to support infrastructure design, monitoring, and problem resolution. The role emphasizes production operations, batch scheduling, and governance documentation, with hands-on experience in UAC, Netview, and ServiceNow.

Primary work includes incident management, service requests, and production control processes, aligned with the Production Control team.

Qualifications

• Experience in production operations environment and batch scheduling and monitoring in mainframe systems environment.
• Proven proficiency in operational support and related tools (UAC, Netview).
• Hands-on experience with Request Management tools such as ServiceNow.

Responsibilities

• Plan, perform low to moderate complexity system maintenance and installation work.
• Manage, prioritize, and respond to inquiries of low to moderate complexity.
• Implement daily production schedule activities across all platforms.
• Perform routine day-to-day procedural activities for incidents and recovery support.
• Collect operational data and create/maintain operational, compliance, regulatory, and control documentation.
• Fulfill standard work requests (e.g., job scheduling).
• Identify and rectify basic operational exceptions and errors; diagnose and resolve low to moderate complexity events/ incidents.

Skills

Incident Management

IT Infrastructure

Infrastructure Monitoring

IT Infrastructure Support

Problem Resolution

Tools

UAC

Netview

ServiceNow

Job description

Job Description

The Infrastructure Consultant I is responsible for infrastructure design, selection and implementation by supporting resolution efforts. The Consultant I works on tasks related to automated monitoring and alerting solutions, metrics creation and reporting, applications integration and problem management. The role prioritizes and responds to inquiries by helpdesk, specialists and others, as well as maintains governance documentation, implements major configuration changes, and supports infrastructure-related communications and training.

Hands on experience in production operations environment, batch scheduling and monitoring in mainframe systems environment.

Demonstrated proficiency in operational support and associated tools such as UAC, Netview.

Hands on experience on Request Management tools like HP Service now

Applies knowledge of computer applications such as Excel, Business Objects, PowerPoint, etc

As a direct contributor to the Production Control team's processes, the Production Control Analyst (PCA) key responsibilities include:

• Work with others to plan, low to moderate complexity system maintenance and installation work.


• Manage, prioritize, and respond to low to moderate complexity inquiries.


• Implement daily production schedule activities across all platforms.


• Perform routine, day-to-day procedural activities for low or moderately complex incidents and situations, which may include recovery support to the rest of Operations.


• Collect operational data and create/maintain operational, compliance, regulatory, and control documentation.


• Fulfill standard work requests (e.g. job scheduling requests of low to moderate complexity).


• Identify and rectify the basic operational exceptions and error conditions. Manage the diagnosis and resolution of low to moderate complexity events or incidents. Make changes and recommendations for improvement, when appropriate.


• Conduct investigations into low to moderate complexity operational problems and make proposals for improvement and automation.


• Initiate documenting detailed operational procedures with appropriate technical input.


• Works under general direction, guided by assignment objectives and follows protocol using the following:


• Proactive monitoring and management of batch processing utilizing UAC, Netview


• Request Management - Service Now


• Incident Management - Abort resolution/escalation utilizing Service Now

Primary Skills

Incident Management, Information Technology (IT) Infrastructure, Infrastructure Monitoring, IT Infrastructure Support, Problem Resolution

Shift Time

Shift A (India)

About Allstate

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here .