IT Helpdesk - Agents

KG Invicta Services (KGiS); Coimbatore District; On-site; INR 180,000 - 300,000; Full time

Job summary

KG Invicta Services (KGiS) invites applications for an IT Helpdesk Support (L1) in Coimbatore. The role requires fresher candidates with strong English and Hindi communication and the willingness to work night shifts in a 6-day work cycle.

You will handle user queries, create tickets, and perform first level resolutions using FAQs, ensuring timely follow-up and end-to-end ticket ownership. Night shift is required; on-site office presence is expected.

Qualifications

• Strong verbal and written English communication.
• Hindi communication skills are essential.
• Ability to adapt quickly to project environments.
• Fast learner with confidence to handle calls independently.
• Proficient in MS Office applications.

Responsibilities

• Create tickets and resolve L1 issues using FAQ.
• Perform FLR for L1 tickets with no spillover to L2.
• Analyze issues and capture information for troubleshooting.
• Maintain ownership of tickets from creation to closure.

Skills

English communication

Hindi communication

Adaptability

Quick learner

MS Office tools

Tools

MS Office

Job description

Position: IT Helpdesk

Working Days: Work from office (6 days Work Rotational Week off)

Working Hours: Night Shift

Location: Coimbatore

Experience: Fresher

We are seeking a proactive IT Helpdesk Support (L1) professional to manage and resolve user queries, ensure seamless ticket handling, and deliver an excellent end-user support experience. The role requires strong communication skills in English and Hindi, the ability to work independently, and a keen eye for process improvements

Mandatory Skills

• English Excellent verbal written communication.
• Hindi Excellent verbal communication .
• Ability to adapt quickly to project environments and execute tasks independently.
• Quick learner with confidence to handle calls independently.
• Good working knowledge of MS Office tools.

Roles And Responsibilities

• Create tickets and resolve Level 1 (L1) issues, including simple user queries (What-is / How-to / When) using FAQ.
• Perform First Level Resolution (FLR) for all tickets within the L1 scope without spillover to Level 2 (L2)
• Analyze user issues, capture necessary information, and apply troubleshooting skills based on training and knowledge base.
• Maintain end-to-end ownership of tickets from creation to followup to closures.