IT Head

Gayatri Co-operative Urban Bank; Hyderabad; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Gayatri Co-operative Urban Bank is seeking an IT leader to drive the bank's technology strategy and governance, ensuring RBI compliance and robust cybersecurity across CBS and digital banking platforms.

Key focus areas include IT risk management, vendor coordination, disaster recovery planning, and ongoing staff training to enhance digital banking safety and reliability.

Responsibilities

• Define and implement the Bank's IT strategy aligned with business goals.
• Ensure RBI compliance, IT governance, and cybersecurity frameworks.
• Establish IT policies, SOPs, and governance structures.
• Present IT roadmap and performance updates.
• Oversee Core Banking Solution operations and uptime.
• Manage digital banking platforms (Internet Banking, Mobile Banking, UPI).
• Ensure uptime of payment systems (NEFT, RTGS, IMPS, UPI, AePS).
• Coordinate with vendors for system upgrades and maintenance.
• Implement BCP and DR policy; conduct DR drills and backups.
• Establish CCMP and cybersecurity framework per RBI guidelines; monitor threats.
• Deploy SOC/NOC, RBAC and review access controls.
• Support audits, logs, and regulatory reporting.
• Oversee outsourced data centers, servers, networks, and cloud infra.
• Coordinate IT operations with internal departments and branches.
• Lead staff training on cybersecurity and new tech.
• Close audit observations and strengthen internal controls.
• Promote safe digital banking and customer awareness.

Job description

1. Key Roles & Responsibilities

i. IT Strategy & Governance:

• Define and implement the Banks IT strategy aligned with business goals.
• Ensure compliance with RBI guidelines, including IT governance and cybersecurity frameworks.
• Establish IT policies, SOPs, and governance structures.
• Present IT roadmap and performance updates

ii. Core Banking & Digital Systems Management:

• Oversee Core Banking Solution (CBS) operations and uptime.
• Manage digital banking platforms (Internet Banking, Mobile Banking, UPI integration).
• Ensure smooth functioning of payment systems such as NEFT, RTGS, IMPS, UPI, AePS, Other Digital Channels.
• Coordinate with vendors and service providers for system upgrades and maintenance.
• Implement Business Continuity Plan (BCP) and Disaster Recovery (DR) policy.
• Conduct DR drills and backup restoration testing to ensure minimal downtime during disruptions.

iii. Cybersecurity & Information Security:

• Establish Cyber Crisis Management Plan (CCMP) and cybersecurity framework as per RBI guidelines.
• Monitor and respond to cyber threats, fraud attempts, and vulnerabilities.
• Ensure deployment of firewalls, intrusion detection systems, and endpoint security.
• Conduct periodic Vulnerability Assessment & Penetration Testing (VAPT).
• Detect, respond, and recover from cyber incidents, reporting to RBI within prescribed timelines.
• Implement and monitor Security Operations Center (SOC) and Network Operations Center (NOC) or equivalent.
• Enforce Role-Based Access Control (RBAC) and periodically review user IDs and privileges.

iv. Regulatory Compliance & Reporting:

• Ensure adherence to RBI circulars on Cyber Security, IT, data security, and digital banking.
• Submit reports related to cybersecurity incidents, IT audits, and regulatory compliance.
• Support statutory, concurrent, and system audits.
• Maintain audit trails and logs as per regulatory norms.

v. IT Infrastructure & Operations:

• Oversee and govern outsourced Data Center, server, network, and cloud infrastructure services, ensuring performance, security, and regulatory compliance.
• Ensure outsourced systems meet defined standards of availability, scalability, and DR readiness through vendor oversight and SLA monitoring.
• Manage Bank-owned data centers, servers, networks, and cloud infrastructure.
• Coordinate with internal departments and branch offices for seamless IT operations and uniform implementation of IT policies and cybersecurity controls.
• Facilitate timely resolution of technical issues to support business operations.

vi. Data Management & Privacy:

• Ensure secure handling of customer data in line with applicable laws.
• Implement data backup, archival, and retrieval policies.
• Monitor data integrity, prevent unauthorized access, and ensure confidentiality, integrity, and availability (CIA triad).

vii. Vendor & Outsourcing Management:

• Evaluate and onboard IT vendors as per RBI outsourcing guidelines.
• Monitor SLAs and performance of third-party service providers.
• Conduct vendor risk assessment and due diligence.

viii. Digital Innovation & Transformation:

• Drive adoption of new technologies and payment channels with approvals from competent authorities.
• Enhance customer experience through digital channels and innovation.

ix. IT Risk Management:

• Identify, assess, and mitigate IT and cyber risks.
• Maintain IT Risk Register and implement mitigation controls.
• Report critical risks to senior management and the Board.
• Assist in formation and functioning of IT and IS Committees, ensuring periodic reporting to the Board.

x. Team Leadership & Capacity Building:

• Lead and manage the IT team.
• Ensure continuous training on cybersecurity and emerging technologies.
• Build internal capabilities and reduce vendor dependency.
• Conduct staff cybersecurity awareness programs, phishing simulations, and customer education on safe digital banking.

xi. Audit & Internal Controls:

• Ensure timely closure of audit observations.
• Strengthen internal controls to prevent system misuse or fraud.
• Coordinate with internal and external auditors.

xii. Customer Protection & Awareness:

• Implement systems for fraud detection and prevention.
• Support grievance redressal related to digital transactions.
• Promote customer awareness on safe digital banking practices.

Preferred candidate profile

At least 15 years of experience in Banking Sector, Looking after IT related functions in a Leadership role and Decision taking position.