IT Executive

Fairmont; Udaipur District; On-site; INR 250,000 - 450,000; Full time

Job summary

Fairmont Udaipur Palace invites you to join its pre-opening IT team as an IT Support professional.

You will maintain and troubleshoot computers, printers, servers, and networking gear, while supporting hotel departments with LAN/WAN, Wi‑Fi, and critical applications like PMS and POS. Provide guest IT support, backups, security, and vendor coordination.

Qualifications

• Experience in IT support, preferably in hospitality.
• Familiarity with hotel PMS and POS systems is preferred.
• Strong problem-solving and communication skills.
• Ability to work in shifts, including weekends and holidays.
• Good command of English; other languages are a plus.

Responsibilities

• Maintain and troubleshoot computers, printers, scanners, servers, and networking gear.
• Provide day-to-day technical support to all hotel departments.
• Monitor and maintain LAN/WAN, Wi-Fi, and network connectivity.
• Support hotel applications (PMS, POS, HRMS, accounting systems).
• Assist with installation, configuration, upgrades, and maintenance of hardware and software.
• Manage user accounts, emails, passwords, and permissions.
• Ensure regular data backups and assist with data recovery.
• Monitor antivirus, firewall, and endpoint security.
• Maintain CCTV, access control, IPTV, and related systems.
• Support guest Wi-Fi and resolve guest tech issues.
• Coordinate with vendors for maintenance and support.
• Provide basic IT training to hotel staff.
• Elevate major issues to IT Manager or vendors.

Skills

Troubleshooting

Customer service

Communication

Interpersonal skills

Shift work

English

Education

Bachelors/Diploma in IT/CS/CA or related field

Tools

PMS systems

POS systems

LAN/WAN

TCP/IP

Wi-Fi

Networking hardware

Windows OS

Active Directory

Microsoft Office

Printers

CCTV

PBX

IPTV

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you asomeonewith a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

• Maintain and troubleshoot computers, laptops, printers, scanners, servers, switches, routers, Wi-Fi, and other IT equipment.
• Provide day-to-day technical support to all hotel departments, including Front Office, Housekeeping, Food & Beverage, Finance, HR, Sales, and Administration.
• Monitor and maintain the hotel's LAN, WAN, Wi-Fi, internet connectivity, and network infrastructure.
• Support and maintain hotel applications such as Property Management System (PMS), Point of Sale (POS), HRMS, accounting systems, and other operational software.
• Assist with installation, configuration, upgrading, and maintenance of hardware and software.
• Manage user accounts, email accounts, passwords, access rights, and system permissions.
• Ensure regular data backup and assist with data recovery when required.
• Monitor antivirus, firewall, endpoint security, and other IT security systems.
• Maintain CCTV, access control, telephone/PBX, IPTV, and other technology systems where applicable.
• Support guest Wi-Fi and resolve guest technology-related issues promptly.
• Maintain IT inventory, asset records, software licenses, and equipment documentation.
• Coordinate with external vendors and service providers for maintenance, repairs, and technical support.
• Perform preventive maintenance of IT systems and equipment.
• Ensure IT systems are available and operational during hotel business hours and support emergency issues when required.
• Follow hotel IT policies, cybersecurity procedures, and data protection standards.
• Maintain proper records of incidents, service requests, maintenance activities, and IT assets.
• Assist the IT Manager in implementing new technology projects and system upgrades.
• Provide basic IT training and guidance to hotel employees.
• Ensure minimum downtime of critical hotel systems and elevate major issues to the IT Manager or relevant vendor.

Qualifications

• achelor’s/Diploma in Information Technology,Computer Science, ComputerApplications, or arelated field.
• 1–3 yearsof IT supportexperience, preferably in ahotel, resort, orhospitality environment.
• Knowledge of hotel PMS andPOS systemsis preferred.
• Goodunderstanding of LAN/WAN, TCP/IP, Wi-Fi, switches, routers, andbasic network troubleshooting.
• Knowledge of Windows OS, MicrosoftOffice, Active Directory, printers, and hardwaretroubleshooting.
• Basic knowledge of CCTV, PBX/telephonesystems, IPTV, accesscontrol, and guestWi-Fiis an advantage.
• Strongproblem-solving, communication, and interpersonal skills.
• Ability to workinshifts, weekends, andholidaysas required byhotel operations.
• Good command ofEnglish; additional languages areanadvantage.
• Hospitality experience withgoodcustomer-service orientationwill be preferred.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.