IT Endpoint Solutions Manager

Intrics Solutions; Hyderabad; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Intrics Solutions is seeking a senior endpoint management lead in Hyderabad to oversee endpoint security operations, IAM policies, vulnerability management, and desktop support. You will coordinate global risk management with vendors and drive automation using PowerShell and Python.

The role requires strong experience with Intune, Defender XDR, and Windows/Linux server environments, plus leadership of a global team and cross-functional collaboration.

Qualifications

• 8+ years in senior endpoint management or global environment.
• Experience with Intune deployment, security policies, baselines, enrollment, and Autopilot.
• Experience with Entra Joined / domain joined endpoints including Macs.
• Familiarity with SCCM alternatives where Intune is not in place.
• XDR tuning, vulnerability assessments, and firewall configurations.
• Incident response including device isolation and RCA.
• Leadership of a desktop support team and vendor relations.
• Proficiency with Microsoft Defender, Cortex XDR, SentinelOne or similar.

Responsibilities

• End Point Security Operations: ensure compliance with security policies and standards; monitor proactive response.
• IAM: oversee global IAM policies and access controls.
• Threat & Vulnerability: support global TM of endpoint solutions.
• TPRM: coordinate third-party risk management globally.
• Desktop Support Ownership: lead desktop support team and improve services.
• Intune Configuration: manage device management policies and compliance.
• Software Deployment: deploy updates and security patches.
• ServiceNow: administer and enhance ITSM modules; ensure platform stability.
• Documentation: maintain IT process docs and configurations.
• Security & Compliance: enforce zero trust baselines and regulatory compliance.
• Team & Vendor Management: mentor team; manage vendor contracts and SLAs.
• Innovation & Automation: drive automation with PowerShell, Python and Intune scripts.
• Reporting & Governance: track KPIs and governance for endpoint standards.

Skills

Endpoint management

IAM policies

Threat & vulnerability mgmt

Desktop support

Intune configuration

Software deployment

ServiceNow administration

Security & compliance

Team management

Vendor management

Automation scripting

Reporting & governance

Networking basics

Active Directory mgmt

Windows Server admin

Linux server admin

Virtualization (VMware/Hyper-V)

Education

B.Tech or related field

Tools

ServiceNow

Intune

PowerShell

Python

VMware/Hyper-V

Exchange/Microsoft 365 Admin

Job description

Role & responsibilities

• End Point Security Operations: Ensure all end point solutions, systems, and processes comply with company security policies and industry standards. Oversee monitoring activities for proactive response.
• Identity and Access Management (IAM): Oversee global IAM policies. Ensure proper access controls are in place and maintained across all systems and platforms.
• Threat and Vulnerability Management: Support global team in Threat and Vulnerability Management of end point solutions.
• Third-Party App Management: Coordinate global Third-Party Risk Management (TPRM) to mitigate risks associated with vendors and third-party service providers.
• Desktop Support Ownership: Oversee all aspects of desktop support, ensuring timely and effective resolution of issues. Manage the desktop support team, providing guidance, training, and performance evaluations.
• Intune Configuration: Manage and configure Microsoft Intune for device management, ensuring compliance with company policies.
• Software Deployment: Handle software deployment and system updates. Ensure security patches and updates are deployed to all systems in a timely and controlled manner.
• Printers and Peripherals Management: Oversee the installation, configuration, and maintenance of printers and peripheral devices. Ensure all devices are properly connected and functioning. Troubleshoot and resolve issues related to printers, print servers, and peripherals in a timely manner.
• ServiceNow Platform Management i. Lead the end-to-end administration, configuration, and enhancement of the ServiceNow platform. ii. Manage implementation of ServiceNow modules such as:

1. ITSM (Incident, Problem, Change, Request, Knowledge)
2. CMDB & Asset Management
3. Service Catalog & Workflow Design iii. Ensure platform stability, upgrades, patches, and performance optimization.

• Documentation: Maintain accurate documentation of IT processes, configurations, and support activities.
• Security & Compliance: i. Work with InfoSec to enforce security baselines aligned with Zero Trust principles. ii Ensure compliance with regulatory requirements and internal IT policies. iii. Manage device encryption, conditional access, and identity-based security controls.
• Team & Vendor Management i. Lead and mentor a team of endpoint engineers and analysts.

ii. Manage vendor relationships, contracts, and SLAs with OEMs and software providers.

iii. Collaborate with cross-functional teams (Security, Cloud, Networking, Service Desk, HR, Procurement).

• Innovation & Automation i. Drive automation initiatives using PowerShell, Python, Intune scripting. ii. Evaluate new endpoint technologies, tools, and practices.
• Reporting & Governance i. Track KPIs related to device performance, compliance, patching, and incidents. ii. Prepare periodic reports for leadership. iii. Establish governance for endpoint standards and best practices.
• Desktop & Laptop Troubleshooting (Windows environment)
• Firewall & Network Device Configuration (BasicIntermediate)
• Email Server Administration (Exchange / Microsoft 365 Admin)
• Performance Monitoring & Optimization

Knowledge and Skill requirement's

• A minimum of 8 years of experience in a senior end point management role, preferably in an offshore or global environment.
• Bachelor of Technology (B. Tech) or related field. • Scoping of endpoints including OS, DCs, Security Solutions, PKI, etc.
• Understanding processes and ticketing options for resolution management.
• Deployment of Intune solutions including Security Policies, Baselines, Enrollment Packages, deployments, and Autopilot
• Ensure appropriate policies and controls are working for a variety of endpoints including domain joined PCs, Entra Joined PCs, Macs, and other devices.
• Other options for SCCM where Intune is not in place
• XDR tuning including vulnerability assessments, SOC Integrations, Exclusions, and Firewall settings
• Responses to incidents including isolation of devices, traffic monitoring, RCA, and otherwise
• Manage the desktop support team.
• Foster a collaborative and efficient team environment to enhance support services.
• Proficiency in Microsoft Intune and other device management tools.
• Experience with modern endpoint solutions such as Microsoft Defender, Cortex XDR, SentinelOne, or similar.
• Basic Networking Concepts (TCP/IP, DNS, DHCP, LAN/WAN)
• Active Directory Management (user creation, password reset, group policies basic level)
• Email Client Support (Outlook configuration, mailbox issues)
• Hardware Diagnostics (RAM, HDD/SSD, peripherals)
• Printer & Peripheral Configuration
• Operating System Installation & Configuration
• Antivirus & Endpoint Security Management
• Remote Support Tools Usage (UltraViewer)
• Basic Server Monitoring & Escalation Handling
• Ticketing Tools Handling (Keka, ServiceNow)
• Windows Server Administration (2012/2016/2019/2022)
• Linux Server Administration (User management, services, permissions)
• Active Directory & Group Policy Management
• DNS, DHCP & File Server Management
• Virtualization Technologies (VMware, Hyper-V)
• Server Installation, Configuration & Hardening
• Patch Management & Security Updates