IT Director, Applications (Workday & HR Automation)

TaskUs; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

TaskUs IT Director, Applications role leading innovative software delivery at the world’s fastest growing technology-enabled BPO, directing a techno-functional team to deliver world-class SaaS solutions to business users.

You will work with internal and external stakeholders to crisply deliver business value through software solutions, and guide prioritization of long-term delivery roadmaps while balancing competing demands for transformation and stabilization.

Qualifications

• 12+ years delivering and managing teams in software applications and automation.
• ≥5 years technical support for HR and Recruiting in a global org with 25k+ employees; SEC experience preferred.
• ≥3 years managing teams delivering Workday and HR platforms (Workday HCM, Recruiting) and payroll/benefits integrations.
• Experience managing application service delivery and user support for applications.
• Experience prioritizing and scheduling business application projects.
• Experience planning for business continuity and service resilience.
• Experience directing teams toward service excellence and documenting processes.

Responsibilities

• Lead a techno-functional team delivering SaaS and customer solutions to business users.
• Collaborate with internal and external stakeholders to improve processes aligned to growth plans.
• Negotiate and prioritise short- and long-term delivery roadmaps.
• Deliver a portfolio of transactional workflows, process improvements, integrations, and automation for finance and related areas.

Skills

12+ yrs exp in software delivery &

HR/Recruiting tech support

Workday & HR platforms management

App service delivery & user

Project prioritization & schedules

Business continuity planning

Service excellence & documentation

Tools

Workday HCM

Workday Recruiting

Payroll integrations

Benefits integrations

Background checks

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty‑three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an ever‑changing world.

What We Offer: At TaskUs, we prioritize our employees' well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

IT Director, Applications (Workday & HR Automation)

How would you like to lead innovative software delivery at the world's fastest growing #1 technology enabled business processing outsourcing company. You will lead a techno-functional team in delivering world class SaaS and customer solutions to our business users. This process includes working with internal and external stakeholders to develop and continuously improve processes based on long term business strategies aligned to high-growth business plans. You will help to negotiate and prioritize short-term and long-term delivery roadmaps and contribute to the overall execution of departmental activities. At TaskUs we ensure we get the best of the best, after all, we are a ridiculously good company where our employees come first and are all top notch performers. Now it is time to imagine what its like being an IT Director, Applications at TaskUs.

Imagine yourself going to work with one thing on your mind: as your team works directly with global business leaders and key members of the senior leadership team to crisply deliver business value through software solutions they are achieving ridiculous results every day. You provide them leadership, direction, career and skills development, and measure their success with key performance measures. You and the team deliver a portfolio of transactional workflow solutions, process improvement, integration and automation for finance, planning, accounting, reporting, revenue & expense, and related areas.

As the IT Director, Applications, you will be responsible for identifying business improvement opportunities and delivering applications to meet these needs. You will oversee the configuration and implementation of applications that will be used by the departments within your scope of responsibility. You will partner with the business leaders to define, manage and deliver a portfolio of technology projects that improve business process capabilities. You and your team will evaluate needs and commercial as well as custom solutions to meet those needs. You will assist in defining and de-risking projects through experienced project planning for business application projects. This role has the experience to balance competing demands for both sustaining support and enhancements as well as large transformation projects including scope, time, cost, quality, resources, and risk.

As IT Director, Applications you will be successful by combining:

• 12+ years delivering and managing teams in the delivery of software applications and automation
• A minimum 5 years providing technical support for HR and Recruiting functions in a global environment with staff in excess of 25,000 employees. Public company/SEC experience preferred.
• A minimum 3 years managing teams in the delivery of Workday and integration HR platforms including Workday HCM, Workday Recruiting, and integrations to payroll, benefits, background check and other vendor providers
• Experience managing application service delivery and user support for applications
• Experience establishing priorities and schedules for business application projects.
• Experience with system and organizational planning to ensure business and service continuity
• Experience directing and measuring your teams in service excellence and in documenting and maintaining .