Sr. Director, Global Account

taskus; Gurugram District; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

TaskUs in India seeks a Senior Director of Global Operations to align and lead the global operations team for flawless delivery across regions. You will build relationships, drive best practices, and act as a change agent with emphasis on client satisfaction and world-class service.

Ideal candidates bring 10+ years in operations, BPO leadership, travel readiness of 50-75%, and strong communication and presentation skills. Join TaskUs to advance a People First culture on a global scale.

Qualifications

• 10+ years of operations management experience.
• Experience in BPO with multi-site client relations is advantageous.
• Strong communication skills; client communication is an asset.
• Exceptional presentation acumen and experience.
• A passion for revolutionary technology solutions.
• Energetic and self-motivated.
• Able to work both independently and on a team.
• Must be able to travel 50-75%.
• Experience leading content moderation and social media teams is an advantage.

Responsibilities

• Offer solutions utilizing persuasive win themes and effective project management strategies.
• Develop a deep understanding of the TaskUs portfolio of Services and Solutions.
• Partner consistently with Client Services and Operations personnel and work as one team in front of the clients.
• Support quarterly business reviews with thought leadership and present growth opportunities in this forum.
• Establish goals, analyze growth and provide accurate progress reports, forecast and status of opportunities within operations.
• Set up global strategy and ops model and adapt to frontline needs.
• Lead program-level discussions with Client services teams and interface with clients.
• Lead global teams without direct line management of site operations and leaders.
• Champion frontline-first operations and a global village approach to operations.
• Drive alignment of processes across all regions supporting the program.
• Architect global operations to minimize surprises at tactical and operational levels.
• Demonstrate a track record of innovative solutions for global teams.

Skills

Operations management

BPO experience

Client relations

Communication skills

Presentation skills

Technology solutions

Teamwork

Travel 50-75%

Content moderation

Social media teams

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a TaskUs Senior Director of Global Operations really do?

Think of yourself as a strategic leader whose primary responsibility is to align and lead the Operations team to flawless delivery globally . A transformative change agent who excels at building and maintaining relationships. This person will be responsible for bridging the gap between different regions of the globe, specifically making sure that best practices and lessons learned are flowing from region to region to drive shared success.

You love working closely with people and building solid relationships with others. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence. You're self-motivated and career-driven. You're passionate about making the world a better place. You like being held accountable for your own results. You are also able to balance the needs of your clients while providing world-class service and satisfaction.

As a Senior Director of Global Operations , you will:

• Offer solutions utilizing persuasive win themes and effective project management strategies
• Develop a deep understanding of the TaskUs portfolio of Services and Solutions
• Partner consistently with Client Services and Operations personnel and work as one team in front of the clients
• Support quarterly business reviews with thought leadership and present growth opportunities in this forum
• Establishing goals, analyzing growth and providing accurate/complete submission of required progress reports, forecast and status of opportunities within operations
• Able to set up global strategy and ops model yet quick to adjust depending on business and frontline needs
• Work closely with Client services teams to interface with clients and be the primary contact for program-level discussions.
• Able to effectively lead global teams without being the direct line manager of global site operations and function leaders.
• Champion frontline-first operations and bring together a \"global village\" approach to global operations
• Drive alignment of processes across all regions supporting the program
• Can architect global operations to deliver minimal surprises from a tactical and operational level
• Ridiculously good track record and ability to come up with both tested-and-proven and outside-the-box solutions for global teams

Requirements:

• 10+ years of operations management experience
• Experience in BPO, with managing multi-site and client relations prior experience as an advantage
• Strong communication skills; client communication is an asset
• Exceptional presentation acumen and experience
• A passion for revolutionary technology solutions
• Energetic and self-motivated
• Able to work both independently and on a team
• Required: because this is a global role, this person must be able to travel 50-75%
• Previous experience in leading content moderation, and social media teams is an advantage

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance