IT Director - Applications and HR Automation

Taskus India Private Limited; Chennai District; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

TaskUs India Private Limited seeks an IT Director, Applications to lead a techno-functional team delivering SaaS and HR solutions, including Workday, across global business units. You will partner with senior leadership to shape delivery roadmaps, optimize processes, and drive automation initiatives in a fast-growing organization.

You will oversee application service delivery, user support, and the integration landscape, ensuring business continuity and high-value outcomes.

Qualifications

• 12+ years delivering and managing software applications and automation.
• Minimum 5 years providing technical support for HR and Recruiting functions in a global environment with staff in excess of 25,000 employees.
• Public company/SEC experience preferred.
• Minimum 3 years managing teams in the delivery of Workday and HR integrations (Workday HCM, Workday Recruiting, payroll, benefits, background checks).
• Experience managing application service delivery and user support for applications.
• Experience establishing priorities and schedules for business application projects.
• Experience with system and organizational planning to ensure business and service continuity.

Responsibilities

• Lead a techno-functional team delivering world-class SaaS and customer solutions for HR applications.
• Develop and prioritize delivery roadmaps with internal and external stakeholders.
• Oversee Workday and integrations to payroll, benefits, background checks, and vendor providers.
• Balance sustaining support with large transformation projects focusing on scope, time, cost, quality and risk.

Skills

Team leadership

Workday HR platforms

HR/Recruiting support

Project planning

Service delivery

Vendor management

Strategic roadmapping

Job description

IT Director, Applications (Workday & HR Automation)

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Role Overview

How would you like to lead innovative software delivery at the world's fastest growing #1 technology enabled business processing outsourcing company. You will lead a techno-functional team in delivering world class SaaS and customer solutions to our business users. This process includes working with internal and external stakeholders to develop and continuously improve processes based on long term business strategies aligned to high-growth business plans. You will help to negotiate and prioritize short-term and long-term delivery roadmaps and contribute to the overall execution of departmental activities. At TaskUs we ensure we get the best of the best, after all, we are a ridiculously good company where our employees come first and are all top notch performers. Now it is time to imagine what its like being an IT Director, Applications at TaskUs.

Imagine yourself going to work with one thing on your mind: as your team works directly with global business leaders and key members of the senior leadership team to crisply deliver business value through software solutions they are achieving ridiculous results every day. You provide them leadership, direction, career and skills development, and measure their success with key performance measures. You and the team deliver a portfolio of transactional workflow solutions, process improvement, integration and automation for finance, planning, accounting, reporting, revenue & expense, and related areas.

As the IT Director, Applications, you will be responsible for identifying business improvement opportunities and delivering applications to meet these needs. You will oversee the configuration and implementation of applications that will be used by the departments within your scope of responsibility. You will partner with the business leaders to define, manage and deliver a portfolio of technology projects that improve business process capabilities. You and your team will evaluate needs and commercial as well as custom solutions to meet those needs. You will assist in defining and de-risking projects through experienced project planning for business application projects. This role has the experience to balance competing demands for both sustaining support and enhancements as well as large transformation projects including scope, time, cost, quality, resources, and risk.

Qualifications & Experience

• 12+ years delivering and managing teams in the delivery of software applications and automation
• A minimum 5 years providing technical support for HR and Recruiting functions in a global environment with staff in excess of 25,000 employees.
• Public company/SEC experience preferred.
• A minimum 3 years managing teams in the delivery of Workday and integration HR platforms including Workday HCM, Workday Recruiting, and integrations to payroll, benefits, background check and other vendor providers
• Experience managing application service delivery and user support for applications
• Experience establishing priorities and schedules for business application projects
• Experience with system and organizational planning to ensure business and service continuity
• Experience directing and measuring your teams in service excellence and in .