Technical Customer Care Executive

Talent Acquaintance; Chennai District; Sur place; INR 250 000 - 450 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer-focused professional to provide technical support via phone, email, or chat. You will troubleshoot complex issues, collaborate with teams, and continuously enhance product knowledge to boost customer satisfaction.

The role requires strong communication, problem-solving, and adaptability as you build lasting relationships with customers and contribute to service improvements.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsabilités

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Connaissances

Excellent communication

Strong problem-solving

Analytical skills

Adapt to new tech

Prioritize tasks

Customer service mindset

Outils

CRM software

Ticketing systems

Description du poste

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.


• Troubleshoot and resolve complex technical issues efficiently.


• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.


• Develop and maintain comprehensive knowledge of products and services.


• Analyze customer feedback and suggest improvements to the company's products and services.


• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.


• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and prioritize tasks effectively.


• Strong problem-solving and analytical skills.


• Experience with customer service software and tools.


• Ability to adapt to new technologies and learn quickly.