IT Command Center Admin

Tata Consultancy Services; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking a role in IT Command Center requiring 4 to 8 years of experience. The role emphasizes governance, monitoring, and coordination across enterprise IT teams. Strong certificate management and ITSM proficiency are essential for success.

Candidate should be adept at building reports, dashboards, and ensuring incident response processes, with notice period within 45 days. Bengaluru-only location applies.

Qualifications

• Strong leadership and interpersonal skills.
• Ability to drive governance and collaborate with cross-functional teams across enterprise.
• Hands-on experience with monitoring tools and alert processes (SolarWinds, Datadog).
• Understanding of IT infrastructure, applications, and technology stack.
• Experience in certificate management (internal & external) and renewal processes.
• Strong analytical skills to identify patterns and drive continuous improvement.
• Excellent communication, presentation and negotiation skills.
• Experience with ITSM tools like ServiceNow and creating reports/dashboards.

Skills

Leadership

Governance & controls

Monitoring expertise

IT infrastructure knowledge

Certificate management

Data analysis

Communication skills

Negotiation skills

Tools

SolarWinds

Datadog

ServiceNow

Reports & dashboards

Job description

Role : IT Command Center

Exp : 4 to 8

Location : Bengaluru Only

Notice period : Within 45 days

JD:

• Strong Leadership and Interpersonal Skills
• Ability to drive governance and controls, collaborate with cross functional teams across enterprise.
• Good Understanding of Monitoring Tools & alerts Monitoring Process and Management (Example: SolarWinds, Datadog, etc.)
• Good understanding of IT infrastructure and application environment and significance of the technology stack.
• Good understanding and hands on experience in Certificate management (Internal & External) and renewal process
• Good analytical skills to understand data patterns, trends and create a plan for continuous improvement
• Excellent Communication, Presentation and Negotiation Skills
• Hands-on Experience with IT service management (ITSM) tools, such as ServiceNow, Experience in creating Reports, dashboards