IT AI and Automation Analyst

Sprinklr; Gurugram District; On-site; INR 450,000 - 700,000; Full time

Job summary

Sprinklr in Gurugram seeks an on-site IT Support Specialist to provide local office support five days a week and global end-user assistance for Sprinklr users. You’ll troubleshoot macOS, Windows, AV, and common software such as Microsoft and Adobe, and set up laptops for new hires.

This role covers onboarding/offboarding, asset management, endpoint security, documenting best practices, and contributing to AI‑driven automation projects.

Qualifications

• 5+ years’ experience within IT or a B.S. degree.
• Self-motivation and the ability to work with minimum supervision
• Excellent written and verbal communication skills
• Experience working with high-level executives
• Good understanding of Microsoft 365 and computer networks
• Experience with JAMF Pro and enterprise Mac management concepts
• Experience with end-user customer support, macOS, Windows, and other Microsoft products

Responsibilities

• Provide on-site IT support for Gurgaon office; track and document support activities.
• Support global Sprinklr users and troubleshoot across macOS, Windows, AV and common office software.
• Perform laptop setup and onboarding provisioning for new hires; support hardware issues.

Skills

IT support

macOS support

Windows support

JAMF Pro

Microsoft 365

Asset management

Executive support

Education

Bachelor's degree in IT/CS

Tools

Microsoft Teams

SharePoint

OneDrive

Microsoft Power Platform

Job description

Job Description

About the Role (what you’ll be doing)

• Local support of the Gurgaon office on site 5 days a week
• Global support of all Sprinklr users
• Tracking & documenting of all support activities
• Supporting primarily macOS, Windows, AV and all common office software and applications such as Microsoft, Adobe and cloud SaaS products
• Perform laptop setup and inductions for users, hardware troubleshooting and repair
• General office IT such as conference room, telephone, office network and printer setups etc
• Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users
• Communicate and document troubleshooting techniques and best practices
• Perform endpoint management deployment and anti‑virus security
• Work with IT Management to constantly monitor and improve delivery of IT systems and support
• Proactively understand, analyse and research new technical problems when needed
• Supporting high‑level events and proactively monitoring meeting rooms
• Support new hire onboarding by preparing and provisioning devices, creating user accounts, and guiding users through the IT setup process
• Assist with employee off‑boarding, ensuring secure return of assets and revocation of system access in coordination with HR and Security
• Collaborate with cross‑regional IT teams to troubleshoot and resolve complex or escalated issues
• Maintain documentation for SOPs, knowledge base articles, and user guides to promote self‑service and knowledge sharing
• Support VIP users and executives, ensuring high‑priority response and proactive care during events or travel
• Responsible for coordinating with IT vendors

AI & Automation Enablement Responsibilities

• This role will actively contribute to modernising IT support through automation and AI‑driven workflows
• Partner with IT leadership to design and implement AI‑driven support workflows using Microsoft Copilot and related platforms
• Integrate IT systems such as asset management, IT catalog, and request management into Copilot agents or automation layers
• Identify repetitive Tier 1 and Tier 2 tasks suitable for automation and build API‑based or workflow‑based solutions
• Assist in developing self‑service experiences to reduce ticket volumes and improve user satisfaction
• Support the integration of internal systems via APIs and connectors to enable conversational IT support
• Maintain and optimise automation scripts, workflows, and AI prompt structures
• Contribute to chatbot performance monitoring, usage analytics, and iterative improvements
• Document automation logic and ensure governance, security, and audit compliance
• Research emerging AI tools relevant to IT operations and propose implementation pilots

About You

• 5+ years’ experience within IT or a B.S. degree
• Self‑motivation and the ability to work with minimum supervision
• Excellent written and verbal communication skills and meticulous attention to detail
• Experience working with high‑level executives
• Good understanding of Microsoft 365 and computer networks
• Experience with JAMF Pro and enterprise Mac management concepts
• Experience with end‑user customer support, possessing strong technical knowledge of macOS, Windows, and other Microsoft products
• Ability to use customer‑service oriented techniques to determine and resolve problems and respond competently with the appropriate sense of urgency to user requests
• Work both independently and as part of a team with professionals at all levels
• Quick learner, proactive individual with the ability to work in a dynamic, fast‑changing environment
• Ability to prioritise tasks and work on multiple assignments

Essential Technologies

• Conferencing & collaboration tools: Microsoft Teams, SharePoint, OneDrive
• Microsoft Power Platform

We invest in our people. Sprinklr offers a comprehensive suite of benefits designed to help each member of our team thrive. We believe that you should be able to get the type of care you need for your personal well‑being when you need it. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide staff with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, see our benefits policy.

To learn more about all things Sprinklr, visit our candidate resource hub.

EEO – Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.