IT AI and Automation Analyst

Sprinklr India Private Limited; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Sprinklr India Private Limited is seeking an IT Support professional to design and maintain AI-driven support workflows while providing dedicated support for users in the Gurgaon office. The ideal candidate should have over 5 years of IT operations experience and strong knowledge in managing various operating systems and AI tools.

This role demands excellent communication and the ability to enhance service delivery through automation technologies like Microsoft Power Automate. Join us for a collaborative work environment focused on innovation and success.

Qualifications

• 5+ years of experience in IT Support or IT Operations within an enterprise environment.
• Strong hands-on experience supporting macOS, Windows, and Microsoft 365.
• Experience with JAMF Pro and enterprise device lifecycle management.
• Experience supporting senior stakeholders and executives.

Responsibilities

• Design and maintain AI-driven support workflows using Microsoft Copilot.
• Provide local support for the Gurgaon office on-site 5 days a week.
• Manage macOS, Windows, AV, and enterprise software support.
• Document all activities within the ITSM platform.
• Support onboarding and offboarding of users with device preparation.

Skills

IT Support Experience

Support for macOS and Windows

Communication Skills

Automation Development

API Integration

Education

5+ years in IT Support or IT Operations

Tools

Microsoft 365

Power Automate

JAMF Pro

Job description

AI & Automation Enablement Responsibilities

• Design, build, and maintain AI-driven support workflows using Microsoft Copilot and related platforms
• Develop and manage Copilot Studio agents integrated with ITSM, asset management, IT catalog, and request management systems
• Build Power Automate flows and API-based automations to reduce repetitive Tier 1 and Tier 2 support tasks
• Integrate internal systems via APIs and connectors to enable conversational IT support and self‑service experiences
• Identify high-volume ticket patterns and propose scalable automation solutions
• Maintain and optimise automation scripts, workflows, and AI prompt structures
• Monitor chatbot and automation performance using usage analytics and continuously improve effectiveness
• Ensure governance, auditability, and security controls are applied to all automation implementations
• Research emerging AI tools relevant to IT operations and propose pilot initiatives

Core IT Service Desk Responsibilities

• Local support of the Gurgaon office on site 5 days a week
• Global support of all Sprinklr users
• Tracking and documenting all support activities within the ITSM platform
• Supporting macOS, Windows, AV, and enterprise software including Microsoft 365, Adobe, and cloud SaaS applications
• Laptop provisioning, inductions, hardware troubleshooting, and repair
• Conference room, telephony, printer, and office network support
• Application deployment, upgrades, and performance troubleshooting
• Endpoint management and antivirus security enforcement
• Supporting high‑level events and proactive monitoring of meeting rooms
• Onboarding and off‑boarding support including device preparation, access provisioning, and secure asset return
• Collaborating with cross‑regional IT teams on escalated issues
• Maintaining SOPs, knowledge base documentation, and user guides
• Supporting VIP users and executives with high‑priority service
• Coordinating with IT vendors

About You

• 5+ years of experience in IT Support or IT Operations within an enterprise environment
• Strong hands‑on experience supporting macOS, Windows, and Microsoft 365
• Experience with JAMF Pro and enterprise device lifecycle management
• Experience supporting senior stakeholders and executives

Required Automation & Systems Capability

• Hands‑on experience building automations using Power Automate, scripting, or workflow platforms
• Practical experience working with APIs, connectors, or system integrations including authentication concepts and data flows
• Experience contributing to ITSM improvements, service catalog automation, or self‑service enablement
• Ability to analyse ticket trends and design scalable solutions that reduce repetitive manual effort
• Strong interest in AI‑driven service delivery and demonstrated experience experimenting with or implementing AI tools

Professional Attributes

• Self‑motivated with the ability to work independently
• Strong written and verbal communication skills with attention to detail
• Able to prioritise effectively across operational support and project work
• Comfortable working in a fast‑changing, global environment
• Proactive mindset with curiosity around emerging technologies

Essential Technologies

• Microsoft 365 including Teams, SharePoint, and OneDrive
• Microsoft Power Platform including Power Automate
• ITSM platforms

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process.

We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.