Sr. Business Analyst

Sprinklr; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Sprinklr is seeking an Operations Analyst in Gurugram to drive process improvements across professional services. You will analyze KPIs, support revenue forecasting, monitor resource allocation, and create dashboards to inform leadership.

The ideal candidate has 2-5 years experience in operations analysis, strong Excel/SQL skills, and familiarity with PSA tools. Join Sprinklr to help scale a fast-growing SaaS enterprise while collaborating with Finance, Sales, HR, and Delivery teams.

Qualifications

• Bachelor’s degree in Engineering, Business, Finance, Operations, or related field; MBA or advanced degree is a plus.
• 2-5 years of experience in operations analysis in professional services, SaaS, or consulting.
• Strong analytical and quantitative skills; proficient in Excel, SQL, and data visualization tools.
• Familiarity with PSA tools like Mavenlink, FinancialForce, RocketLane, or OpenAir.
• Excellent attention to detail and ability to communicate data insights clearly.
• Self-starter who thrives in fast-paced environments.

Responsibilities

• Operational analytics to evaluate service delivery and identify improvements.
• Support revenue forecasting with Finance and Delivery teams.
• Monitor and optimize resource allocation and staffing.
• Identify workflow gaps and propose scalable improvements.
• Create detailed reports, dashboards, and executive summaries.
• Collaborate with Finance, Sales, HR, and Delivery to align activities.
• Assist in executing key initiatives within Professional Services.

Skills

Analytical skills

Data analysis

Communication

Self-starter

Education

Bachelor's degree

MBA preferred

Tools

Excel

SQL

Tableau

Power BI

Mavenlink

FinancialForce

RocketLane

OpenAir

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Key Responsibilities:

• Operational Analytics: Analyze key performance indicators (KPIs) to evaluate the effectiveness of service delivery and identify improvement opportunities.
• Revenue Forecasting: Support accurate revenue recognition and forecasting models in collaboration with Finance and Delivery teams.
• Resource Management: Monitor and optimize resource allocation, utilization rates, and project staffing.
• Process Optimization: Identify gaps in current workflows and recommend scalable process improvements to enhance operational efficiency.
• Reporting & Dashboards: Create and maintain detailed operational reports, dashboards, and executive summaries to support business reviews and strategic planning.
• Cross-functional Collaboration: Partner with Finance, Sales, HR, and Delivery teams to align operational activities with organizational goals.
• Project Support: Assist in the execution and monitoring of key initiatives and programs within the Professional Services organization.

Qualifications:

• Bachelor’s degree inEngineering, Business,Finance, Operations, or a related field; MBA or advanced degree is a plus.
• 2-5 years of experience in operations analysis, preferably within professional services, SaaS, or consulting environments.
• Strong analytical and quantitative skills with proficiency in Excel, SQL, and data visualization tools (e.g., Tableau, Power BI).
• Familiarity with professional services tools and platforms (e.g., PSA tools like Mavenlink, FinancialForce, RocketLane or OpenAir) is a plus.
• Exceptional attention to detail and organizational skills.
• Ability to communicate complex data insights clearly and effectively to non-technical stakeholders.
• Self-starter with the ability to thrive in a fast-paced and dynamic environment.

Why You’ll Love Sprinklr:

• A chance to work with a high-impact, fast-growing global company.
• Work on strategic projects that influence real business outcomes.
• Join a team that values innovation, collaboration, and continuous improvement.
• Opportunities for growth and professional development.

We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people :

• We offer a comprehensive suite of benefits designed to help each member of our team thrive.
• Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.
• We believe it is important to take time off - it is essential for your mental and physical wellbeing.
• We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• We want to grow our talent with purpose.
• Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

EEO - Our philosophy

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.

We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.