Internal Communications Manager

Sprinklr; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Mentoring program

Employee development

Job summary

Sprinklr, a leading AI-native Unified CXM platform, seeks an experienced internal communications specialist to craft engaging content and drive global programs. You will edit and publish across multiple channels, support leadership events, and help connect employees to Sprinklr's priorities and culture.

The role emphasizes collaboration with stakeholders, strong writing and editing, and a passion for innovative storytelling within a fast-paced, multinational environment, with focus on

Qualifications

• 3-5 years of experience in internal communications or related fields.
• Exceptional written and verbal communication skills.
• Strong storytelling, editing and content development capabilities.
• Excellent attention to detail and quality.
• Proficiency with Microsoft 365 tools (Teams, PowerPoint, Word, SharePoint, Copilot).

Responsibilities

• Support the development and execution of global internal communications programs.
• Draft, edit, and publish communications across multiple channels and audiences.
• Help execute company meetings, leadership forums, and employee engagement initiatives.
• Contribute to communications plans that explain priorities, strategy, and performance.
• Support recognition programs, culture initiatives, and key moments in the employee lifecycle.
• Partner with teams to support communications needs across the organization.
• Bring global initiatives to life for employees in India.
• Plan and execute leadership events and business updates.

Skills

Internal communications

Storytelling

Editing

Project management

Microsoft 365

Tools

SharePoint

PowerPoint

Teams

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

What You’ll Do

• Support the development and execution of global internal communications programs and initiatives.
• Draft, edit, and publish communications across multiple channels and employee audiences.
• Help execute company meetings, leadership forums, organizational announcements, and employee engagement initiatives.
• Contribute to communications plans that improve employee understanding of company priorities, strategy, and business performance.
• Support recognition programs, culture initiatives, and key moments across the employee lifecycle.
• Partner with communications colleagues and business stakeholders to support communications needs across the organization.
• Help bring global initiatives and company priorities to life for employees in India.
• Support communications planning and execution for leadership events, employee engagement programs, and business updates.
• Build trusted relationships across functions and geographies to ensure coordinated and effective communications.
• Identify, develop, and amplify stories that showcase employee achievements, customer impact, innovation, and business success.
• Translate complex business topics into clear, engaging, and accessible communications.
• Create content that strengthens employee connection to Sprinklr's strategy, culture, and customers.
• Help maintain a consistent voice and narrative across internal communications channels.
• Leverage Microsoft 365, Teams, SharePoint, Copilot, and related technologies to improve communications effectiveness.
• Explore AI-powered tools and workflows to enhance content creation, planning, measurement, and execution.
• Bring fresh ideas and creative approaches to employee engagement and storytelling.
• Help identify opportunities to improve communications processes, reach, and impact.

What You’ll Need to Succeed

• 3-5 years of experience in internal communications, corporate communications, employee engagement, public relations, journalism, content development, or related field.
• Exceptional written and verbal communication skills.
• Strong storytelling, editing, and content development capabilities.
• Excellent attention to detail and commitment to quality.
• Strong organizational and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong proficiency with Microsoft 365 tools, including Teams, PowerPoint, Word, SharePoint, and Copilot.
• Demonstrated curiosity about AI and emerging technologies and how they can enhance communications.
• Collaborative mindset with the ability to build relationships across teams and levels of the organization.

Preferred Experience

• Experience supporting employee communications or engagement programs.
• Experience working in a global organization with geographically distributed teams.
• Experience creating presentations, editorial content, newsletters, or event communications.
• Technology, SaaS, or enterprise software experience is a plus.

Why This Role Matters

Great communications help employees understand where we're going, why it matters, and how their work contributes to our success. This role will help bring Sprinklr's strategy, culture, and customer stories to life for employees around the world while supporting our employee populations in India. It's an opportunity to build expertise across internal communications, employee engagement, storytelling, and communications innovation while making a meaningful impact on the employee experience.

Benefits & Perks

• We offer you and your family voluntary healthcare coverage in countries where applicable.
• We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• Sprinklr's open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
• We invest in our people.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment.

We fervently believe every employee matters and should be respected and heard.

We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.

We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process.

To request an accommodation, please work directly with your recruitment coordinator or recruiter.

We value and celebrate diversity and fervently believe every employee matters and should be respected and heard.

We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Reasonable accommodations are available upon request during the interview process.

To request an accommodation, please work directly with your recruitment coordinator or recruiter.