IT Associate Director - Microsoft 365 Administrator

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Bengaluru seeks an IT Associate Director to lead Microsoft 365/M365 administration, including Exchange Online, On-Premises & Hybrid, Defender for O365, Purview and Teams. You will drive high-availability, security, and compliant operations while mentoring a global engineering team.

The role requires deep technical expertise, strong communication, and a customer-centric approach with shift-based coverage to support US business hours.

Qualifications

• Bachelor's degree in computer science or engineering.
• 10+ years of experience in Microsoft 365 administration and support.
• Strong knowledge of Exchange Online, Teams, and security/compliance.

Responsibilities

• Lead M365 administration for Exchange Online, On-Premises and Hybrid environments.
• Drive 24x7 or US business hours support and ensure high availability.
• Provide advanced technical guidance and mentor junior engineers.
• Coordinate transitions and KT sessions for new environments.
• Ensure security policies, DLP, and compliance across M365.

Skills

M365 administration

Exchange Online

Hybrid environments

Technical troubleshooting

Customer service

Leadership & mentoring

Communication skills

Education

Bachelor's degree in CS/Engineering

10+ years of M365 administration experience

Tools

PowerShell scripting

Microsoft 365 admin center

Exchange Admin Center

Job description

IT Associate Director at NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a IT Associate Director to join our team in Bangalore, Karnātaka (IN-KA), India (IN). The Microsoft Exchange and M365 Administrator will be responsible for the overall administration, support, and maintenance of the Microsoft 365 environment. This role requires a deep understanding of M365 services, including Exchange Online, Exchange On-Premises & Hybrid servers, Microsoft Purview, Defender for O365 and MS-Teams. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and the capability to manage and optimize the use of M365 solutions to meet business needs.

Job Description

• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting 24X7 or US business hours steady state operations.
• Provides deep subject matter expertise, advice, and program delivery.
• Contributes to the development of new techniques and plans within area of expertise.
• Thorough understanding and management of customer business needs and expectations.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Develops innovative and creative output based on interpretation and analysis that improves business performance and contributes to corporate goals and strategic intent.
• Anticipates operational, program, and implementation issues and develops preventative measures.
• Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
• Apply advanced training and experience to resolve difficult client problems where standard practice has failed.
• Identifies, structures, and delivers services that enable business processes.
• Develop automated methods needed to implement recommended solutions.
• Performs root cause analysis on failed components and implements corrective measures.
• Providing guidance and mentoring junior team members.
• Candidates must have exceptional customer service, problem solving, and communication skills
• Possess the ability to work independently with minimal management supervision and with a global team of engineers
• Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills

Technical Skills

• Provide maintenance, support and troubleshooting activities on server-side configurations and integration in support of high-availability, server roles, Exchange online, Hybrid environment, mail-flow/transport services, Client access/webmail, security & compliance and email protection.
• Lead technical transition activities and KT sessions to ensure the support team is fully equipped to handle the new environment
• Oversee system dependency mapping, infrastructure configuration, and ensuring solutions meet architectural standards
• Identify, mitigate, and resolve technical issues during the transition.
• Maintain comprehensive documentation for architecture, processes, and service levels
• Administration and Support: Manage and maintain the Microsoft 365 services, providing day-to-day support and administration of M365 services.
• Implementation and Configuration: Configure, manage, and troubleshoot M365 services, including Exchange Online, Exchange On-Premises servers and Microsoft Teams.
• Staying updated with the latest trends and developments in the Microsoft 365 platform and adopting the best practices and recommendations.
• Setting up archiving, retention policies, journal rules and conducting eDiscovery for legal holds
• Configuring anti-spam, anti-malware, and anti-phishing policies to secure email.
• Monitoring and Reporting: Monitor system performance and usage to ensure optimal performance and availability. Generate reports on system usage, security, and compliance.
• Security and Compliance: Implement and manage security settings and policies to ensure compliance with company and regulatory standards. DLP engineering and administration. Handle security incidents and perform regular security audits
• Support and troubleshooting client/server environments, server Healthy check, PowerShell commands/scripts, bulk reports, monitoring parameters, backups etc.
• Server maintenance/upgrades-Patching, RU/CU’s, security updates, server installation/deployment, configuring components and software integration.
• Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Interact with Microsoft support to resolve tenant-level issues or service outages

Qualification

• Bachelor’s degree in computer science, Engineering, or related field.
• At least 10 years of experience in administration and support of M365 workloads.
• Strong knowledge and skills in M365 services and features, such as Exchange Online, Microsoft Teams and Security and Compliance.
• Excellent communication, collaboration, and problem-solving skills.
• Certification in M365 or Azure is a plus.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Experience Level Mid Level