IT Associate Director

NTT DATA, Inc.; Bengaluru; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

NTT DATA, Inc. in Bangalore is seeking an IT Associate Director to oversee Microsoft 365 administration, Exchange Online/On-Premises, and hybrid environments. The role requires deep technical expertise, strong problem-solving abilities, and leadership to mentor a global team of engineers.

You will manage security and compliance, coordinate transitions, and drive automation to improve client outcomes while delivering superior support and client satisfaction.

Qualifications

• A professional with at least 10 years of experience in administration and support of M365 workloads.
• Strong knowledge of M365 services including Exchange Online, Teams and security/compliance.
• Excellent communication, collaboration, and problem-solving skills.

Responsibilities

• Provide maintenance, support and troubleshooting for server-side configurations and integration in high-availability environments.
• Lead technical transition activities and KT sessions to ensure the team is ready for new environments.
• Oversee system mapping, infrastructure configuration and architectural compliance.
• Identify, mitigate, and resolve technical issues during transitions.
• Develop automation and root-cause analysis to prevent recurrent incidents.

Skills

Customer service

Problem solving

Communication

Team leadership

Independent work

Documentation

Education

Bachelor's degree in computer science

Tools

Microsoft 365

Exchange Online

Exchange On-Premises

Microsoft Teams

M365 Security & Compliance

PowerShell

Job description

Job Description

• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting 24X7 or US business hours steady state operations.
• Provides deep subject matter expertise, advice, and program delivery.
• Contributes to the development of new techniques and plans within area of expertise.
• Thorough understanding and management of customer business needs and expectations.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Develops innovative and creative output based on interpretation and analysis that improves business performance and contributes to corporate goals and strategic intent.
• Anticipates operational, program, and implementation issues and develops preventative measures.
• Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
• Apply advanced training and experience to resolve difficult client problems where standard practice has failed.
• Identifies, structures, and delivers services that enable business processes.
• Develop automated methods needed to implement recommended solutions.
• Performs root cause analysis on failed components and implements corrective measures.
• Providing guidance and mentoring junior team members.
• Candidates must have exceptional customer service, problem solving, and communication skills
• Possess the ability to work independently with minimal management supervision and with a global team of engineers
• Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills

Technical Skills

• Provide maintenance, support and troubleshooting activities on server-side configurations and integration in support of high-availability, server roles, Exchange online, Hybrid environment, mail-flow/transport services, Client access/webmail, security & compliance and email protection.
• Lead technical transition activities and KT sessions to ensure the support team is fully equipped to handle the new environment
• Oversee system dependency mapping, infrastructure configuration, and ensuring solutions meet architectural standards
• Identify, mitigate, and resolve technical issues during the transition.
• Maintain comprehensive documentation for architecture, processes, and service levels
• Administration and Support: Manage and maintain the Microsoft 365 services, providing day-to-day support and administration of M365 services.
• Implementation and Configuration: Configure, manage, and troubleshoot M365 services, including Exchange Online, Exchange On-Premises servers and Microsoft Teams.
• Staying updated with the latest trends and developments in the Microsoft 365 platform and adopting the best practices and recommendations.
• Setting up archiving, retention policies, journal rules, and conducting eDiscovery for legal holds
• Configuring anti-spam, anti-malware, and anti-phishing policies to secure email.
• Monitoring and Reporting: Monitor system performance and usage to ensure optimal performance and availability. Generate reports on system usage, security, and compliance.
• Security and Compliance: Implement and manage security settings and policies to ensure compliance with company and regulatory standards. DLP engineering and administration. Handle security incidents and perform regular security audits
• Support and troubleshooting client/server environments, server Health check, PowerShell commands/scripts, bulk reports, monitoring parameters, backups etc.
• Server maintenance/upgrades-Patching, RU/CU’s, security updates, server installation/deployment, configuring components and software integration.
• Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Interact with Microsoft support to resolve tenant-level issues or service outages

Qualification

• Bachelor’s degree in computer science, Engineering, or related field.
• At least 10 years of experience in administration and support of M365 workloads.
• Strong knowledge and skills in M365 services and features, such as Exchange Online, Microsoft Teams and Security and Compliance.
• Excellent communication, collaboration, and problem-solving skills.
• Certification in M365 or Azure is a plus.

We are currently seeking a IT Associate Director to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

the Microsoft Exchange and M365 Administrator will be responsible for the overall administration, support, and maintenance of the Microsoft 365 environment. This role requires a deep understanding of M365 services, including Exchange Online, Exchange On-Premises & Hybrid servers, Microsoft Purview, Defender for O365 and MS-Teams. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and the capability to manage and optimize the use of M365 solutions to meet business needs.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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